Security Project Specialist 1

About the role

A full-time, enthusiastic, results-driven, and forward-thinking Security Technician position is available. This role involves installing, programming, system start-up/check-out, certification, and customer training on assigned projects, including small or less complex projects.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed.
• Provides technical support and training for customers and is accountable for maximizing customer satisfaction.
• Refers more complex issues to higher-level colleagues.
• Familiarizes with basic blueprints, schematics, manuals, and other specifications to determine installation procedures, may require assistance with more complex specifications.
• Interprets manuals, schematics, and wiring diagrams, repairs equipment, utilizes knowledge of electronics, and uses standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commissions new systems, analyzes performance, identifies malfunctions, writes routine programs for systems.
• Acts as "our customer's best service provider" at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises management regarding customer satisfaction, product performance, installation techniques, and standards, and suggests product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager, assisting in the overall coordination of specific projects, recommending quality of work, identifying ways to improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self-starter and works well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Skills

• Technical skills in fire alarm systems, electronic security systems, and building automation.
• Knowledge of blueprints, schematics, manuals, and wiring diagrams.
• Ability to interpret and repair equipment using knowledge of electronics and standard test instruments and hand tools.
• Proficiency in operating systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Paid parental leave.