Security Project Specialist 1

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Technician to join our amazing culture. In this role, you will be part of a dynamic team that allows you to grow as Convergint grows.

About the Role

As a Security Technician, you will install, program, system start-up/check-out, certify, and provide customer training on assigned projects, including small or less complex projects.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, which may include security, fire alarm & life safety, and/or building automation, with guidance as needed.
• Act as the key interface for technical support and training for customers, ensuring maximum customer satisfaction.
• Refer complex issues to higher-level colleagues.
• Interpret basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted; may require assistance with more complex specifications.
• Interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Ensure Convergint Technologies is the customer’s first choice for service by acting as "our customer’s best service provider" at all times.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management regarding customer satisfaction, product performance, installation techniques and standards, and suggest product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager to assist in the overall coordination of specific projects; make recommendations regarding quality of work and potential changes in scope, and identify ways to continuously improve customer satisfaction.
• Participate in Convergint’s Recruit Awesome People program to promote the colleague-first culture and refer top talent.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and meet customer needs without prompting.
• Willingness to learn technical skills related to fire alarm systems and/or electronic security systems.
• Self-starter who works well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Preferred (but not required): 1-3 years of relevant field service experience.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

About Us

With 20 years of proven growth and exceptional performance, Convergint’s mission is to be our customer’s best service provider. We embrace diversity and are built on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Convergint fosters a supportive, accessible, and inclusive environment where all individuals can realize their maximum potential. We are an Equal Opportunity Employer.