Security Operations Specialist II - On-site

About the role

The Security Operations Specialist II assists in the supervision of the security team to ensure the physical safety of all visitors, employees, and vendors to Home Office, to include the security of property and assets. This is done through the administration, coordination, and evaluation of security programs that support the strategy, policies, and standards established for physical safety.

Responsibilities

• Oversees and participates in greeting and assisting employees, visitors, vendors, and contractors while managing visitor check-in, badging, and access control to ensure a professional, secure, and welcoming entry experience.
• Oversees and monitors building access, patrol shifts (participating if needed), responding to incidents, and providing safety escorts to maintain a safe and controlled environment.
• Document incidents, report unsafe conditions, assist with emergency procedures and drills, and provide basic first aid as needed to support safety and emergency preparedness.
• Manages deliveries and assist with high-value or sensitive items to ensure proper handling and security.
• Supports special events, visitor surges, and temporary operational need to maintain order, safety, and a positive experience during non-routine activities, while maintaining professional conduct and situational awareness throughout all shifts.
• Oversees day-to-day security operations on shift in the absence of the Director of Security to maintain continuity, consistency, and effective coverage for all required functions.
• Manages daily post assignments, patrol coverage, and break rotations to ensure continuous operational coverage and effective use of personnel during each shift.
• Maintains professional presence, situational awareness, and decision-making capability while on post to ensure a consistent, reliable presence during all assigned shifts.
• Assists in developing and adjusting shift schedules and coverage plans to support continuous operations and address staffing needs as directed.
• Supports onboarding and on-the-job training of new SOS personnel to reinforce procedures, expectations, and operational standards.
• Provides input and feedback to Director of Security regarding operational trends, concerns, and improvement opportunities to support continuous program development.

Qualifications

• Bachelor’s degree in security management, Emergency Management, Risk Management, etc., or equivalent work experience.
• Minimum of three (3) years’ successful experience in customer-facing, security or safety roles, with preference for structured, professional environments.
• Minimum of two (2) years’ successful experience operating security systems (CCTV, radios, telephone), including Identity Management Software.
• Adult First Aid/CPR/AED certification required or ability to obtain upon hire.
• Demonstrated knowledge of basic security, security principles, access control, visitor management, emergency response, and workplace safety.
• Strong verbal and written communication, interpersonal, and customer service skills for professional interaction and documentation.
• Demonstrated ability to maintain situational awareness, remain calm under pressure, and make sound decisions in dynamic environments.
• Demonstrated ability to effectively communicate with all organizational levels and consistent application of policies and procedures.
• Demonstrated reliability, professionalism, and sound judgement.