Security Operations Manager ($92,892/year)

Job Summary

The Operations Manager provides direct supervision for Shift Supervisors and Officers. They act as a liaison between Securitas and the client in the absence of the Security Services Director. They observe and report activities and incidents, ensuring the security and safety of client property and personnel.

Essential Job Functions

• Performs the duties of a Security Officer in accord with post orders and company policy
• Provides lead direction at assigned Client site(s); acts to ensure that post orders are followed, that established tours are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated Client representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions
• Affords assistance in the training of Security Officers and review of post orders
• Affords assistance in the submission of payroll and personnel information to the company as designated
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts
• Prepares, files and submits various reports as required
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
• Meets with authorized Client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
• Project management as assigned by the Security Services Director or client representative
• Utilizes established resources, works to reduce over-time and has a thorough understanding of client contract and financial obligations

Minimum Qualifications

• At least 18 years of age
• A reliable means of communication (i.e., pager or phone)
• A reliable means of transportation (public or private)
• The legal right to work in the United States
• The ability to speak, read, and write English
• A High School Diploma or GED
• Willingness to participate in the Company’s pre-employment screening process, including drug screen and background investigation

Education/Experience

• An Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

Competencies

• Knowledge of security operations and procedures
• Knowledge of supervisory practices and procedures
• Skills in staff supervision, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance
• Understanding of a variety of security and safety devices and controls
• Ability to track and maintain schedule assignments
• Ability to maintain professional composure when dealing with unusual circumstances
• Knowledge of business operations management and human resources administration
• Use of personal computer and spreadsheet software
• Ability to synthesize business/financial data and develop recommendations
• Planning, organizing and leadership skills
• Oral and written communications skills
• Strong customer service and service delivery orientation
• Ability to interact effectively at various social levels and across diverse cultures
• Ability to be an effective leader and member of project teams
• Ability to take initiative and achieve results
• Ability to carry out multiple assignments concurrently
• Ability to adapt to changes in the external environment and organization

Working Conditions

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
• Ability to handle multiple tasks concurrently
• Handling and being exposed to sensitive and confidential information
• May require regular use of vehicle and frequent travel in the performance of duties
• Regular talking and hearing
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling
• Close vision, distance vision, and ability to adjust focus
• Conducting oral presentations and group meetings
• Directing, motivating, training, coaching, and disciplining staff in a positive manner
• Reading and analyzing reports and financial data, including related computer usage
• Responding on an on-call basis to emergencies and incidents at all hours

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additional Information

• Some populations may have the availability of accessing earned wages on a daily basis, prior to payday.
• Restrictions and fees may apply.
• Certain waiting periods may also apply.
• Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements.
• Benefits may be different for union members.

Securitas Commitment

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.