Security Operations Manager ($92,892/year)

About the role

The Operations Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

Responsibilities

• Performs the duties of a Security Officer in accord with post orders and company policy
• Provides lead direction at assigned Client site(s); acts to ensure that post orders are followed, that established tours are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated Client representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions
• Affords assistance in the training of Security Officers and review of post orders
• Affords assistance in the submission of payroll and personnel information to the company as designated
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts
• Presents, files and submits various reports as required
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
• Meets with authorized Client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
• Project management as assigned by the Security Services Director or client representative
• Utilizes established resources, works to reduce over-time and has a thorough understanding of client contract and financial obligations

Requirements

• Must be at least 18 years of age
• Must have a reliable means of communication (i.e., pager or phone)
• Must have a reliable means of transportation (public or private)
• Must have the legal right to work in the United States
• Must have the ability to speak, read, and write English
• Must have a High School Diploma or GED
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation

Qualifications

• Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

Skills

• Knowledge of security operations and procedures
• Knowledge of supervisory practices and procedures
• Skill in staff supervision, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance
• Understanding of a variety of security and safety devices and controls
• Ability to track and maintain schedule assignments
• Ability to maintain professional composure when dealing with unusual circumstances
• Knowledge of business operations management and human resources administration
• Use of personal computer and spreadsheet software
• Ability to synthesize business/financial data and develop recommendations
• Planning, organizing and leadership skills
• Oral and written communications skills
• Strong customer service and service delivery orientation
• Ability to interact effectively at various social levels and across diverse cultures
• Ability to be an effective leader and member of project teams
• Ability to take initiative and achieve results
• Ability to carry out multiple assignments concurrently
• Ability to adapt to changes in the external environment and organization

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work