Security Control Center Operations Manager - ($80,000/year)

About the role

The Global Security Control Center (GSCC) is a 24/7/365 security operation which manages incidents, events, and information for a client, and directs appropriate responses which protect the client’s assets, reputation, and workforce.

Responsibilities

• Manage weekly schedule to include time off requests and ensure staffing levels meet operational and client requirements.
• New hire interviews and selection
• Provide consistent and effective training to staff including but not limited to. Alarm monitoring, intelligence research and analysis, travel safety, incident management, dispatching, and workplace safety issues.
• Ensure compliance with client procedures and expectations.
• Coaching and Counseling staff.
• Primary point of contact between Control Center and Client Management
• Investigate and resolve complaints.
• Work directly with Operators to ensure effective alarm management.
• Using mass notifications system, coordinate the follow through of incident and risk-based communications to impacted personnel and key stakeholders.
• Review incident notifications created and distributed by the operators to ensure accuracy and efficiency.
• Provide technical support to security system end users.
• Establish strong team objectives and measure them against Key Performance Indicators
• Flexibility is required to include working second shift, overnights, weekends, and holidays as operational needs dictate.
• On-call responsibility

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• 5+ years of progressive, security-related experience, law enforcement, emergency services, military, or other relevant experience.
• Previous experience working in and leading personnel in a Global Security Operations Center or similar command center experience.
• A minimum of one (1) year management or systems experience required.
• Proficiency with electronic access control applications/hardware.

Qualifications

• Demonstrated ability to train, coach, and motivate.
• Willingness to be active in the training, coaching, and development of their team.
• Proficiency in Microsoft Office programs (Word, Excel, Power Point, SharePoint).
• Demonstrated ability to stay calm in emergencies and stressful situations.
• Good organizational skills.
• Good interpersonal skills, with the ability to interact effectively at all levels of the company and across diverse cultures.
• Strong understanding of electronic access control applications and hardware.
• Strong understanding of security operations.
• Ability to be an effective leader and member of project teams.
• Strong time management and multitasking skills as well as attention to detail.
• Excellent written and verbal communication skills with ability to concisely and effectively address questions and provide subject matter expertise on systems and procedures.
• Desire for continual personal development and operational development.

Skills

• Integrity and professionalism
• Positive attitude with excellent verbal and written communication skills
• Broad knowledge of and experience with open-source intelligence gathering, analysis, and reporting best practices.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Pay

Details about pay are not specified in the job description.

Schedule

Details about the schedule are not specified in the job description.