Security Control Center Operations Manager - ($80,000/year)

Job Summary

The Security Control Center Operations Manager is responsible for the direction, accountability, and training of all Control Center Operators. This role reports directly to the National Account Manager and must adhere to all Company and Client policy and procedures.

About the Role

The Global Security Control Center (GSCC) operates 24/7/365, managing incidents, events, and information for a client. Operators utilize various tools to investigate incidents that violate policy or impact client operations. They must interact with high-level managers, security personnel, facility engineers, and law enforcement.

Required Skills and Expertise

• Integrity and professionalism
• Positive attitude with excellent verbal and written communication skills
• Broad knowledge of open-source intelligence gathering, analysis, and reporting best practices
• Effective communication with staff at all levels in a high-pressure environment
• Manage weekly schedules, handle time off requests, and ensure staffing meets operational and client requirements
• Conduct new hire interviews and selections
• Provide consistent and effective training in areas such as alarm monitoring, incident management, and workplace safety
• Ensure compliance with client procedures and expectations
• Coach and counsel staff
• Investigate and resolve complaints
• Coordinate incident and risk-based communications using a mass notification system
• Review and verify incident notifications for accuracy and efficiency
• Provide technical support to security system end users
• Establish strong team objectives and measure them against Key Performance Indicators
• Flexibility to work second shifts, overnights, weekends, and holidays as needed

Minimum Education/Experience

• Bachelor’s degree or equivalent work experience preferred
• 5+ years of progressive security-related experience, law enforcement, emergency services, military, or other relevant experience
• One (1) year management or systems experience required
• Proficiency with electronic access control applications/hardware

Competencies

• Demonstrated ability to train, coach, and motivate
• Willingness to develop and lead team members
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, SharePoint)
• Staying calm in emergencies and stressful situations
• Good organizational skills
• Effective interpersonal skills
• Strong understanding of electronic access control applications and hardware
• Understanding of security operations
• Effective leadership and teamwork skills
• Strong time management and multitasking skills
• Excellent written and verbal communication skills
• Desire for continuous personal and operational development

Working Conditions

• Requires the physical and mental capacity to effectively perform all essential functions
• Maintain composure in dealing with clients and staff, especially under conditions of urgency and pressure
• May be required to manage multiple tasks concurrently
• Computer usage including data entry
• Frequent verbal and written communication
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
• May be required to use vehicle in the performance of duties
• On occasion, may be exposed to inclement weather or work in environments requiring protective gear and devices
• Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection surveys
• Must manage sensitive and confidential information in accordance with client Non-Disclosure Policy

Company Information

Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Securitas employees come from diverse backgrounds, bringing unique skills and perspectives. We share a common purpose of providing security to safeguard our clients' assets and people. Our core values - Integrity, Vigilance, and Helpfulness - are embodied in the three red dots in our logo. If you align with these values, we welcome you to join our team.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Some populations may have the availability to access earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may vary for union members.