Security Control Center Operations Manager - ($80,000/year)

Job Summary

The Security Control Center Operations Manager is responsible for directing, holding accountable, and training all Control Center Operators. This role reports directly to the National Account Manager and must adhere to all company and client policies and procedures.

About the Role

The Global Security Control Center (GSCC) operates 24/7/365, managing incidents, events, and information for a client. Operators utilize various tools to investigate incidents and initiate appropriate responses, often involving interactions with high-level managers, security personnel, facility engineers, and law enforcement.

Responsibilities

• Manage weekly schedules and ensure staffing meets operational and client requirements.
• Conduct new hire interviews and select staff.
• Train staff on alarm monitoring, intelligence research, incident management, dispatching, workplace safety, and other relevant topics.
• Ensure compliance with client procedures and expectations.
• Coach and counsel staff.
• Investigate and resolve complaints.
• Work directly with Operators to ensure effective alarm management.
• Coordinate incident and risk-based communications using a mass notifications system.
• Review and verify incident notifications for accuracy and efficiency.
• Provide technical support to security system end users.
• Establish and maintain strong team objectives and measure them against Key Performance Indicators.
• Perform on-call responsibilities, including working second shifts, overnights, weekends, and holidays as needed.

Requirements

• Minimum of a bachelor’s degree or equivalent work experience.
• 5+ years of progressive security-related experience, including law enforcement, emergency services, military, or similar roles.
• One year of management or systems experience.
• Proficiency with electronic access control applications and hardware.
• Demonstrated ability to train, coach, and motivate.
• Proficiency in Microsoft Office programs.
• Ability to remain calm in emergencies and stressful situations.
• Good organizational skills and interpersonal abilities.
• Strong understanding of security operations and electronic access control.
• Effective leadership and project team membership skills.
• Excellent written and verbal communication skills.

Qualifications

• Must pass background and reference checks, controlled substance testing, and behavioral selection surveys.
• Must meet company standards for licensing requirements if applicable.

Skills

• Open-source intelligence gathering and reporting best practices.
• Effective communication with staff at all levels.
• Management of multiple tasks and projects.
• Data entry and close vision, distance vision, and ability to lift up to 25 pounds.
• Use of protective gear and awareness of personal safety.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.