Security Control Center Operations Manager - ($80,000/year)

Job Summary

The Security Control Center Operations Manager is responsible for the direction, accountability, and training of all Control Center Operators. This role reports directly to the National Account Manager and must adhere to all company and client policies and procedures.

About the Role

The Global Security Control Center (GSCC) operates 24/7/365, managing incidents, events, and information for a client. Operators utilize various tools to investigate incidents and initiate appropriate responses, often involving interactions with high-level managers, security personnel, facility engineers, and law enforcement.

Responsibilities

• Manage weekly schedules and ensure staffing meets operational and client requirements.
• Conduct new hire interviews and select candidates.
• Train staff on alarm monitoring, intelligence research, incident management, and workplace safety.
• Coach and counsel staff.
• Investigate and resolve complaints.
• Coordinate incident and risk-based communications using a mass notification system.
• Review and ensure accuracy of incident notifications.
• Provide technical support to security system end users.
• Establish and measure team objectives against Key Performance Indicators.
• Work second shifts, overnights, weekends, and holidays as needed.

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• 5+ years of progressive security-related experience, including law enforcement, emergency services, military, or similar roles.
• One year of management or systems experience.
• Proficiency with electronic access control applications and hardware.

Qualifications

• Demonstrated ability to train, coach, and motivate.
• Willingness to actively develop and lead team members.
• Proficiency in Microsoft Office programs.
• Ability to remain calm in emergencies and stressful situations.
• Good organizational and interpersonal skills.
• Strong understanding of electronic access control applications and hardware.
• Understanding of security operations and ability to lead project teams.
• Excellent written and verbal communication skills.
• Desire for continuous personal and operational development.

Skills

• Open-source intelligence gathering and reporting best practices.
• Effective communication with staff at all levels.
• Management of multiple tasks concurrently.
• Computer usage including data entry.
• Close vision, distance vision, and ability to lift up to 25 pounds.
• Flexibility to work second shifts, overnights, weekends, and holidays.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.