Security Operations Center Specialist

About the role

We are looking for an experienced Security Operations Center (SOC) Specialist to join our team in Downtown Seattle. The SOC operates 24/7 using open-source material to find, research, and assess potential safety or security concerns to the client, employees, and community members.

Responsibilities

• Continuously identify, assess, and monitor enterprise security risks, providing timely and actionable information to business leaders to support critical decision-making.
• Collaborate with cross-functional teams to develop and implement effective, best-in-class security programs and strategies.
• Monitor and respond to all security, communications, and fire/life safety systems and alarms within the designated area.
• Receive and respond to routine and emergency calls via phone, intercom, and two-way communication systems, providing clear direction and guidance during incidents.
• Coordinate and dispatch security rovers and patrols, receiving and assessing reports from field personnel.
• Document routine and critical incidents accurately using established reporting systems, logs, and shift reports.
• Assist in the response to major incidents impacting the client, including developing and refining protocols and crisis management practices.
• Escalate complaints, unusual activity, and critical events without delay to the Shift Supervisor, Account Manager, or Security Director.
• Maintain strict control and accurate logging of all Control Room equipment and keys, including sign-out and return tracking.
• Immediately report missing, damages, or inoperative equipment or systems (e.g., communications, alarms, CCTV) to management.
• Issue emergency notifications in accordance with site post orders.
• Provide recommendations to management for productivity improvements, cost reduction, physical security enhancements, and post order updates.

Requirements

• Must be at least 18 years of age or older.
• High School Diploma, GED, OR ability to complete the GED program within 6 months.
• 2+ years of professional experience in customer service or security required.
• Intermediate to advanced computer / technology skills needed.
• Must be able to interact with a wide range of individuals in a calm and professional manner.
• Must be able to conduct patrols throughout shift.
• Must have great attention to detail and the ability to remain alert throughout the duration of the shift.
• Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Benefits

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Weekly Pay! - DailyPay Access program available!
• Referral Program.
• Telemedicine - Virtual Medical Care.
• Discounts on Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training.
• Doggy & Kitty Daycare Discounts.
• Employee Assistance Program & So Much More!

Pay

$28.90/HR

Schedule

The SOC operates 24/7.