Security Operations Center Dispatcher (Full-time, Days)

About the role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Summary

Responsible for functioning as the dispatcher of the Security Operations Center for LG Health. The Security Operations Center (SOC) serves as a central hub for receiving security assistance calls and dispatches and tracks Hospital Security Officers on emergent and non-emergent events.

Responsibilities

• Operates a radio dispatch center for incoming and outgoing communications.
• Elevates response to local emergency responders as necessary if the incident exceeds internal capabilities in alignment with HICS standards.
• Monitors access control operations.
• Monitors burglar alarms.
• Provides staff protection and patient elopement monitoring.
• Oversees a video surveillance center for camera monitoring.
• The SOC is responsible for managing computer-aided dispatching (CAD) and incident reporting applications.
• Follows Emergency Procedures Guidelines: Code K, H, Blue, Grey, Condition 8, red, yellow, green, amber, and Black.
• Provides directions to LGH for patients and visitors.
• Responsible for license plate and employee parking sticker information lookup.
• Coordinates requests for county emergency resources to LGH.
• When external resources are provided, the LGH SOC's role is to bridge communications with the facility operations teams and external ops teams until a unified command is otherwise established.

Credentials

• National Registry of EMT Education or Equivalent

Requirements

• High School Diploma or GED (Required)
• 1+ years of experience in EMS, Emergency Dispatching, Police, Fire, or Security
• 1 year working with policy, hospital and/or community transport
• Recognized Telecommunicator Course or EMT

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.