Security Operations Center Dispatcher ( Part-time, Weekends)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

About the role

Responsible for functioning as the dispatcher of the Security Operations Center for LG Health. The Security Operations Center (SOC) serves as a central hub for receiving security assistance calls, dispatching and tracking Hospital Security Officers on emergent and non-emergent events, and operating a radio dispatch center for incoming and outgoing communications.

• Elevate response to local emergency responders as necessary if the incident exceeds internal capabilities in alignment with HICS standards.
• Monitor access control operations, burglar alarms, and video surveillance for camera monitoring.
• Provide staff protection and patient elopement monitoring.
• Manage computer-aided dispatching (CAD) and incident reporting applications.
• Follow Emergency Procedures Guidelines: Code K, H, Blue, Grey, Condition 8, red, yellow, green, amber, and Black.

The following duties are considered secondary to the primary duties listed above:

• Provide directions to LGH for patients and visitors.
• Look up license plate and employee parking sticker information.
• Coordinate requests for county emergency resources to LGH. When external resources are provided, bridge communications with facility operations teams and external ops teams until a unified command is established.
• Other duties as assigned.

Responsibilities

• Operate a radio dispatch center for incoming and outgoing communications.
• Dispatch and track Hospital Security Officers on emergent and non-emergent events.
• Monitor access control operations, burglar alarms, and video surveillance.
• Provide staff protection and patient elopement monitoring.
• Manage computer-aided dispatching (CAD) and incident reporting applications.
• Follow Emergency Procedures Guidelines and elevate responses to local emergency responders when necessary.

Requirements

• High School diploma or equivalent GED required.
• Customer Service and Communication Skills.
• Computer Experience: Windows, Word, Excel, Computer-Aided Dispatch (CAD).
• One (1) year of experience in EMS, Emergency Dispatching, Police, Fire, or Security; and/or one (1) year working with police, hospital, and/or community transport.
• Recognized Telecommunicator Course or Emergency Medical Technician preferred.

Skills

• Attention Concentration: Ability to attend to more than one aspect of a situation simultaneously and handle multiple task demands at the same time.
• New Learning and Memory: Ability to understand and carry out detailed but uninvolved instructions in moderately routine and predictable job demands.
• Problem Solving, Reasoning, and Creative Thinking: Ability to apply principles of reasoning and problem-solving to resolve practical problems with limited standardization. Independent thought, planning, or origination of options and solutions is necessary.
• Variety and Change: Ability to perform a variety of duties, often changing tasks without loss of efficiency or composure.
• Communication: Ability to exchange information clearly and concisely, present ideas, facts, and technical information.
• Interpersonal Relations: Ability to maintain relationships that facilitate task accomplishment, cooperate, resolve conflicts, and be sensitive to others' needs.

Schedule

• Every other Saturday and Sunday.
• Saturday: 0700-1900.
• Sunday: 1500-1900.