Security Dispatcher - Full Time

Responsibilities

• Responsible for the safety and well being of the guest and team members.
• Strong interpersonal skills and a friendly, solution-oriented approach.
• Respond to calls for service to gather all pertinent information related to the creation of a report.
• Follows company brand standards for guest service.
• Gathers pertinent information regarding security related incidents involving guests, and employees.
• Maintains accurate and detailed logs and records of security incidents.
• Utilizes CCTV to establish video footage of security incidents and saves footage as appropriate.
• Receives incoming security calls (Via two-way radio, telephone and in person) from employees and guests.
• Provides departmental information and acts as a liaison between the Security Department and other departments.
• Prioritizes and tracks security calls in the dispatch system.
• Maintains a working knowledge of the facility and Special Events on property, and other Rio venues to advise guest and fellow employees of same, whenever possible.
• Maintains a series of keys assessing locked areas as necessary.
• Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations governing the same.
• Facilitates the flow of information between departments and executives with guidance from Security Management.
• Maintains a working knowledge of the facility and Special Events on property, and other Rio venues to advise guest and fellow employees of same, whenever possible.
• Complies with the Company code of conduct and all Department rules and policies.

Requirements

• Excellent customer service skills with a focus on professionalism and positive client interactions.
• Organizational and time-management skills.
• Analytical abilities.
• Exceptional attention to detail.
• Interpersonal skills.
• Advanced computer skills, with an aptitude to learn new systems and procedures.
• Knowledge of incident management systems.
• Must regularly lift and/move up to 10 - 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.