Security Operation Manager

About the role

Location: Dublin, GA. About EKG Security, Inc.: At EKG Security, Inc., our people are our greatest asset. We are committed to providing customized security solutions while creating a supportive, family-oriented workplace where employees are valued, respected, and given opportunities to grow. We proudly welcome retired law enforcement officers, military veterans, and individuals with strong leadership experience who are looking to continue making a difference in their communities. If you're looking to join an organization that invests in its people through training, leadership, and professional development, EKG Security may be the right fit for you. Position Summary: The Security Operations Manager is responsible for the direct oversight and management of multiple security sites throughout the Dublin, Georgia region. This role serves as the primary point of contact for both clients and security personnel, ensuring exceptional service delivery, operational efficiency, and compliance with company standards. The Operations Manager reports directly to the Vice President of Operations and Development and must demonstrate strong leadership, scheduling, personnel management, training, and client relationship skills.

Responsibilities

• Oversee daily operations across multiple client locations.
• Enforce company policies, procedures, and site-specific post orders.
• Communicate effectively with Security Officers, Site Supervisors, clients, and company leadership.
• Develop, update, and maintain post orders and standard operating procedures.
• Prepare and manage staffing schedules to ensure full site coverage.
• Review and approve employee timekeeping records.
• Review incident reports and ensure proper documentation practices.
• Assist with the development and implementation of operational improvement initiatives.
• Address employee performance, attendance, and personnel matters.
• Respond to emergency situations, including fire alarms, medical emergencies, accidents, and other critical incidents.
• Provide exceptional customer service and maintain positive client relationships.
• Review daily activity reports and guard tour reports.
• Ensure all security staff maintain a professional appearance and conduct themselves appropriately.
• Coordinate and oversee training for new Security Officers.
• Maintain a thorough understanding of assigned client sites and operational requirements.

Requirements

• Minimum of 2 years of verifiable security experience.
• Valid driver's license with a clean driving record.
• Ability to pass all state-required licensing and training requirements.
• Strong leadership and personnel management experience.
• Reliable transportation and the ability to respond to sites on short notice when necessary.
• Open availability to address operational needs outside of regular business hours as required.
• Must be at least 18 years of age or meet the minimum age requirement established by the state.
• Must be legally authorized to work in the United States.
• Must possess reliable personal transportation.
• Military applicants may be required to provide a DD-214 upon offer of employment (if applicable).
• Motor Vehicle, Drug Screen, Criminal Background Check, Credit Check, Education Verification,