Security Operations Manager

About the role

DK Security is Michigan’s fastest growing security company, established in 1995 as an investigations firm and now providing uniform security, event staff security, loss prevention services, and more based on client needs. The Operations Manager role offers an opportunity to grow, develop, and meet new people in a professional team environment serving a critical purpose. The position is based in Troy, MI with responsibility for the Southeast MI and Flint/Bay City/Saginaw areas, and requires travel.

Responsibilities

• Manage and provide leadership for Supervisors and Security Officers to maintain client relationships, treat employees with care, and follow company policies.
• Oversee relationships between client contacts and assigned assistant operations managers.
• Ensure each Supervisor completes the required number of site visits.
• Ensure Supervisors outfit all employees timely and appropriately.
• Maintain positive relationships between Supervisors and employees.
• Complete objective, performance‑based written appraisals of subordinates within 14 days of their anniversary date, based on published Post Order of Position Descriptions; ensure Supervisors do the same for their subordinates.
• Implement progressive disciplinary actions for policy violations after HR consultation, in accordance with company policy.
• Personally foster relationships with all client contacts and maintain consistent contact.
• Maintain billable capacity of an average of 16 hours per week.
• Maintain up‑to‑date training programs (general officer and supervisor training); conduct bi‑annual to quarterly supervisor trainings/meetings.
• Organize and ensure appropriate employees are trained in CPR/First Aid/MFR, etc.; obtain CPR/First Aid/AED certification (prior certification preferred) and become a ProTrainings CPR/First Aid/AED Skill Evaluator to conduct recurring skill evaluations.
• Oversee all temporary assignments in the designated region, ensuring MOUs and post guidelines are written and necessary information is communicated prior to deployment.
• Ensure Uniform Security accounts keep non‑billable overtime below company thresholds.
• Ensure accurate and complete submission of all billing and payroll data division‑wide within established timelines.
• Conduct site inspections for each assigned account; document and report in the prescribed format timely.
• Maintain inventory of all DK‑owned equipment and employee uniforms used by subordinates per assigned account.

Requirements

• High School Diploma or GED.
• Michigan Concealed Pistol License (CPL) – required for armed positions.

Qualifications

• Experience in leadership or supervisory positions.
• Strong communication, organization, and relationship‑building skills.
• Enjoys a flexible work schedule and light travel throughout the assigned region.
• Comfortable working out in the field.
• Ability to work an average of 16 billable hours per week.

Skills

• Leadership and supervisory experience.
• Effective communication, organization, and relationship building.
• Flexibility with schedule and willingness to travel.
• Field‑oriented work style.
• Commitment to meeting billable hour requirements.

Benefits

• Medical
• Dental
• Vision
• Life
• On & Off The Job Accident
• Critical Illness
• Hospital Indemnity
• Identity Theft Protection
• Paid Time Off
• 401K

Pay

Rate of Pay: $47,000 per year (includes benefits).

Schedule

1st Shift Monday‑Friday (shift times may vary to fit business needs; must have flexible availability) – 40+ hours/week (Full‑Time).