Security Operations Manager
About the Role
As a Security Operations Manager, you will be responsible for overseeing all security operations and service delivery for a designated Microsoft corporate location. This position plays a critical role in supporting the Microsoft account by ensuring operational excellence, exceptional customer service, effective staffing, security program management, and continuous process improvement. The ideal candidate is a strong people leader with experience managing security operations in a corporate environment. They are highly organized, customer-focused, data-driven, and capable of building strong partnerships with stakeholders while maintaining a high-performing security team.
Responsibilities
- Manage the day-to-day physical security operations for the assigned Microsoft corporate location.
- Support the Regional Program Manager in ensuring high-quality security services and exceptional client satisfaction.
- Develop, track, and present monthly operational reports, trend analyses, and metrics for business reviews.
- Assist with staffing, scheduling, recruiting, onboarding, training, coaching, and retention of security personnel.
- Implement performance metrics, scorecards, and reporting tools to drive operational effectiveness and continuous improvement.
- Collaborate with Microsoft stakeholders, vendor partners, Global Security teams, and local leadership to support security initiatives and resolve operational concerns.
- Coordinate security planning and support for special events, including access control, visitor management, logistics, and event security.
- Perform additional duties as assigned.
Requirements
- High School Diploma or GED required; Associate's degree or higher preferred.
- Ability to meet all applicable licensing and certification requirements for the assigned account and jurisdiction.
- Minimum of 4 years of experience in security operations, military service, law enforcement, business management, or a related field.
- Strong knowledge of physical security operations, security procedures, staffing management, reporting, and customer service delivery.
- Reliable transportation and ability to work flexible schedules as business needs require.
Qualifications
- Associate's degree or Bachelor's degree in Criminal Justice, Security Management, Business Administration, or a related discipline (preferred).
- Previous management experience within corporate security, contract security, service operations, or program management environments (preferred).
- Experience supporting enterprise-level or corporate technology clients (preferred).
- Experience with Lenel access control systems, CCTV monitoring platforms, and 24/7 Security Operations Centers (preferred).
- Professional certifications related to security management, emergency management, or business operations (preferred).
Skills
- Strong leadership and employee development skills.
- Excellent customer service and client relationship management abilities.
- Knowledge of physical security operations, procedures, and best practices.
- Experience developing and implementing security policies, procedures, and post orders.
- Ability to analyze operational and financial performance data and recommend improvements.
- Strong scheduling, workforce management, and staffing oversight capabilities.
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Strong verbal and written communication skills.
- Ability to interact effectively with executives, employees, clients, vendors, and diverse stakeholder groups.
- Strong organizational, planning, and project management abilities.
- Ability to manage multiple priorities simultaneously while meeting deadlines.
- Sound judgment and problem-solving skills in fast-paced environments.
- Ability to adapt to changing operational and client requirements.
- Ability to lead through influence and foster a positive, team-oriented culture.
Benefits
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off
- 401(k) retirement savings plan
- Employee assistance program
- Additional voluntary benefits, where applicable
Pay
Pay Range: $80,000 to $85,000 Annually
Actual compensation is determined by factors including experience, qualifications, work location, applicable laws, and business needs.
Location: Irving, Texas
License: TXDPS License #B01835