Security Operations Manager

About the role

Sunstates Security is one of the largest and fastest-growing privately held security companies in the U.S., with a national reputation for exceptional service and high-quality work environments since 1998. The company is dedicated to hiring, developing, and retaining a professional workforce, offering a benefits package that exceeds industry standards, career advancement pathways, extensive internal training, and employee recognition programs. Sunstates has been recognized as a 2026 Forbes Dream Employer, a 2026 Training MVP by Training Magazine (third consecutive year), and appears on the Inc. 5000 list of America’s fastest-growing private companies. Core values are honor, integrity, and trust.

The Operations Manager will lead NY Regional locations in Dutchess County, responsible for daily functioning of security services across a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration, and security & safety in accordance with Sunstates objectives. The ideal candidate provides strong leadership, develops and maintains relationships with employees and customers, and ensures consistency in policy practice.

Responsibilities

• Train, develop, and motivate supervisory staff to effectively oversee day-to-day operations of site security personnel
• Train subordinate supervisors on software systems, procedural guidelines, and Company policies; enforce consistency in policy practice
• Enter weekly payroll into the payroll system; ensure payroll and billing accuracy
• Confirm all billing is correct by reviewing weekly SAR reports, reviewing invoices, and communicating with accounts receivable
• Review weekly scheduling and set up schedules in advance
• Control all unbillable overtime; reduce overtime percentages weekly and meet company overtime goals
• Conduct regular in-person meetings with clients
• Conduct quarterly in-person customer surveys with clients
• Respond to personnel concerns and resolve them in a timely manner
• Coordinate with the Regional Manager to establish regional goals and objectives; communicate these with branch staff
• Work with sales and marketing to identify and develop new business opportunities
• Conduct interviews, hiring, and complete employee on-boarding process including collecting new hire paperwork and uploading documents
• Visit sites to follow up on employee training and complete employee surveys for new hires
• Complete monthly required site visits and audits per the Quality Assurance program (including evenings and weekends); enter visits into the system
• Weekly review of compliance such as security licensing, training, and CPR
• Set up CPR training for new hires and renewals
• Provide positive employee experience
• Conduct risk assessment surveys
• Update Security Operations Manuals
• Assist in special projects within the region
• Communicate with Site Supervisors daily/weekly on operational needs
• Conduct regular Site Supervisor meetings to review expectations
• Set up security tour systems when required and monitor security patrols
• Acknowledge employees for outstanding job performance
• Create schedules for new hires and manage team schedules
• Attend and set up job fairs for hiring
• Manage security team and provide support to security staff
• Order uniforms for new hires and replacement uniforms
• Communicate with customers on hiring needs
• Communicate with the Sunstates management team

Requirements

• Bachelor’s degree from a four-year college or university preferred
• 3+ years of related management and leadership experience in the security industry, law enforcement, or military
• Experience in hiring, management, and recruiting
• Valid NYS Security Guard License
• Excellent organizational, leadership, communication, and time management skills
• Strong computer proficiency with MS Office products
• Experience in Human Resource management
• Experience with Win-Team scheduling software
• Must have reliable vehicle transportation
• Valid driver’s license and good driving record
• Ability to travel and regularly visit all site locations in the area
• Flexibility to be on call as needed during all shifts
• Non-remote position
• May perform other duties as assigned by Management and in coordination with the Regional Manager

Benefits

• Weekly pay
• Performance bonus potential
• 401k savings plan with company match
• Company-sponsored medical, dental, and vision benefits
• Paid time off
• Tuition reimbursement
• Additional industry-leading benefits for qualified candidates

Pay

Base salary of $75,000 plus an annual performance-based bonus. Full compensation package (including benefits) valued at over $89,000.

Schedule & location

• Non-remote position based in Dutchess County, NY
• Requires reliable vehicle and valid driver’s license for travel to all site locations in the area
• Regular site visits required monthly, including evenings and weekends
• Flexibility to be on call as needed during all shifts