Security Operations Manager
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present.
We need to not include Job ID/requisition numbers.
We need to output only HTML fragment.
Let's craft:
About the role
Overview Philadelphia Gas Works Looking for a challenge and ready to power up your career? Free Health Insurance Options– Free Dental Insurance – Flex Spending - Commuter Benefits - Pension Plan – Free Parking – Wellness Programs – Onsite Gyms – Tuition Assistance- PSLF Eligible Employer- Parental Leave - Hybrid Work Environment The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region. Become part of the PGW Team! The Security Operations Manager serves as the second-in-command within the Security Department and provides strategic, operational, and administrative leadership in support of the Chief of Security. This role is responsible for overseeing day-to-day physical security operations across all PGW facilities, ensuring the protection of employees, assets, infrastructure, and operations from physical threats, unauthorized access, workplace violence, and operational disruptions. The Security Operations Manager assists in the development and execution of enterprise security strategies, emergency preparedness initiatives, investigations, regulatory compliance activities, and security technology programs. The position serves as a key liaison with law enforcement, emergency management agencies, regulators, and internal business leaders. This role also provides leadership over contract security operations, security systems administration, incident response coordination, and security-related business continuity initiatives while ensuring alignment with PGW’s strategic security-related objectives, regulatory obligations, and industry best practices. The position is subject to emergency call-out responsibilities and must be available to respond to critical incidents, alarms, security breaches, and emergency situations outside of normal business hours.
But we need to separate benefits maybe into its own section. The overview includes benefits list; we could move that to Benefits section. However the instruction: "Prefer a few substantive sections over many thin ones." Could combine overview and benefits in About the role? But benefits are specific list; better to have Benefits section.
Thus we can have About the role (company description and role summary) and Benefits (list). Responsibilities, Qualifications.
Let's extract responsibilities list from the posting:
Responsibilities
Security Operations & Administration
- Assist the Chief of Security in directing and administering enterprise-wide physical security operations for all PGW facilities, including locations operating 24/7.
- Oversee the daily operation and effectiveness of physical security programs designed to protect employees, facilities, vehicles, infrastructure, and other PGW assets from theft, vandalism, sabotage, workplace violence, unauthorized access, and other security threats.
- Manage And Monitor Enterprise Security Systems Including Access control systems CCTV and video surveillance systems Intrusion detection and alarm systems Electronic guard tour systems Emergency notification systems
- Ensure timely response and resolution to alarms, incidents, emergencies, and after-hours security events.
- Direct routine inspections, audits, and vulnerability assessments of PGW facilities, gates, fences, doors, vehicles, and critical infrastructure to ensure compliance with security standards and regulatory requirements.
- Coordinate credentialing and badging programs, including employee and contractor access authorization processes.
Emergency Management & Incident Response
- Support the development, implementation, and continual improvement of security policies, emergency response procedures, crisis management plans, and business continuity protocols.
- Lead or coordinate emergency response activities and corporate task forces during elevated threat conditions, severe weather events, operational disruptions, or other emergencies.
- Serve as a liaison with local, state, and federal law enforcement, emergency management agencies, intelligence-sharing organizations, and public safety partners.
- Participate in regional and industry security organizations and intelligence-sharing initiatives to maintain situational awareness regarding emerging threats and funding opportunities
Investigations & Compliance
- Conduct and oversee confidential investigations involving employees, contractors, security incidents, property loss, workplace misconduct, regulatory matters, and other incidents impacting PGW interests.
- Prepare investigative reports, maintain case documentation, and coordinate with Human Resources, Legal, Compliance, and law enforcement agencies as necessary.
- Support regulatory inspections and compliance activities involving agencies such as the Department of Homeland Security (DHS), Transportation Security Administration (TSA), and other applicable entities.
- Ensure required security records, certifications, training documentation, and incident logs remain accurate, current, and audit ready.
Strategic Planning & Financial Management
- Assist with development and management of departmental operating and capital budgets, including forecasting, variance tracking, and project cost management.
- Support enterprise security initiatives and capital improvement projects involving security infrastructure, technology enhancements, and operational efficiencies.
- Analyze security trends, risks, incident data, and operational metrics to identify vulnerabilities and recommend corrective actions or program improvements.
- Ensure security initiatives align with PGW strategic priorities, operational objectives, and regulatory requirements.
Other Related Duties
- Maintain awareness of current and emerging trends, technologies, and best practices in corporate security, critical infrastructure protection, and emergency management.
- Perform special projects, emergency assignments, and other duties as assigned by the Chief of Security or executive leadership and recommend corrective action.
- Perform other special projects and assignments as directed.
We need to turn these into - . Probably each bullet as
- . Could group under subheadings? Not required; just list.
Qualifications list:
Qualifications
- Bachelor’s degree in criminal justice, Homeland Security, Emergency Management, Business Administration, Public Administration, or a related field required; master’s degree preferred.
- Minimum of 8–10 years of progressively responsible experience in corporate security, law enforcement, critical infrastructure protection, military security, emergency management, or related public safety operations.
- Minimum of 5 years of leadership or supervisory experience managing security personnel, contract guard forces, and/or multi-site security operations in a complex operational environment.
- Demonstrated experience overseeing physical security systems including access control, CCTV surveillance, intrusion detection systems, alarm monitoring, and emergency notification technologies.
- Experience conducting sensitive and confidential investigations involving workplace incidents, employee misconduct, security breaches, theft, vandalism, or regulatory matters.
- Strong knowledge of security risk assessment methodologies, crisis management, business continuity planning, and incident command/emergency response protocols.
- Experience working with local, state, and federal law enforcement agencies, emergency management organizations, and regulatory bodies such as the Department of Transportation (DOT), TSA, DHS, or other critical infrastructure oversight agencies.
- Proven experience managing security vendor relationships, service contracts, operating budgets, and capital security improvement projects.
- Demonstrated ability to develop and implement security policies, procedures, standards, and training programs within a regulated or high-risk operational environment.
- Professional certifications such as CPP (Certified- Protection Professional), PSP (Physical Security Professional), CISSP, FEMA Incident Command certifications, or related security/emergency management credentials preferred.
- Must have a Valid Driver’s License.
Benefits list from overview: "Free Health Insurance Options– Free Dental Insurance – Flex Spending - Commuter Benefits - Pension Plan – Free Parking – Wellness Programs – Onsite Gyms – Tuition Assistance- PSLF Eligible Employer- Parental Leave - Hybrid Work Environment"
We need to split into items. Use
- .
Now About the role: we need prose summarizing company and role. Could be two paragraphs: one about PGW, one about role. Ensure we don't repeat job title as heading.
Let's craft:
Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service to over 500,000 customers in Philadelphia. Founded in 1836, PGW has grown into a modern facility and aims to become the Greenest Natural Gas Delivery Company in the region.
The Security Operations Manager serves as the second‑in‑command within the Security Department, providing strategic, operational, and administrative leadership to the Chief of Security. The role oversees day‑to‑day physical security across all PGW facilities, manages security systems, leads emergency response and investigations, supports compliance and budgeting, and acts as a liaison with law enforcement and internal stakeholders, including after‑hours emergency call‑out responsibilities.
That captures.
Now Benefits section: Benefits
with items.
We need to ensure we don't include filler like "not specified". All good.
Now produce HTML fragment.
Let's write:
About the role
Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service to over 500,000 customers in Philadelphia. Founded in 1836, PGW has grown into a modern facility and aims to become the Greenest Natural Gas Delivery Company in the region.
The Security Operations Manager serves as the second‑in‑command within the Security Department, providing strategic, operational, and administrative leadership to the Chief of Security. The role oversees day‑to‑day physical security across all PGW facilities, manages security systems, leads emergency response and investigations, supports compliance and budgeting, and acts as a liaison with law enforcement and internal stakeholders, including after‑hours emergency call‑out responsibilities.
Responsibilities
- Assist the Chief of Security in directing and administering enterprise-wide physical security operations for all PGW facilities, including locations operating 24/7.
- Oversee the daily operation and effectiveness of physical security programs designed to protect employees, facilities, vehicles, infrastructure, and other PGW assets from theft, vandalism, sabotage, workplace violence, unauthorized access, and other
for prose. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to not include Job ID/requisition numbers. We need to output only HTML fragment. Let's craft:
About the role
Overview Philadelphia Gas Works Looking for a challenge and ready to power up your career? Free Health Insurance Options– Free Dental Insurance – Flex Spending - Commuter Benefits - Pension Plan – Free Parking – Wellness Programs – Onsite Gyms – Tuition Assistance- PSLF Eligible Employer- Parental Leave - Hybrid Work Environment The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region. Become part of the PGW Team! The Security Operations Manager serves as the second-in-command within the Security Department and provides strategic, operational, and administrative leadership in support of the Chief of Security. This role is responsible for overseeing day-to-day physical security operations across all PGW facilities, ensuring the protection of employees, assets, infrastructure, and operations from physical threats, unauthorized access, workplace violence, and operational disruptions. The Security Operations Manager assists in the development and execution of enterprise security strategies, emergency preparedness initiatives, investigations, regulatory compliance activities, and security technology programs. The position serves as a key liaison with law enforcement, emergency management agencies, regulators, and internal business leaders. This role also provides leadership over contract security operations, security systems administration, incident response coordination, and security-related business continuity initiatives while ensuring alignment with PGW’s strategic security-related objectives, regulatory obligations, and industry best practices. The position is subject to emergency call-out responsibilities and must be available to respond to critical incidents, alarms, security breaches, and emergency situations outside of normal business hours.
But we need to separate benefits maybe into its own section. The overview includes benefits list; we could move that to Benefits section. However the instruction: "Prefer a few substantive sections over many thin ones." Could combine overview and benefits in About the role? But benefits are specific list; better to have Benefits section. Thus we can have About the role (company description and role summary) and Benefits (list). Responsibilities, Qualifications. Let's extract responsibilities list from the posting: Responsibilities Security Operations & Administration - Assist the Chief of Security in directing and administering enterprise-wide physical security operations for all PGW facilities, including locations operating 24/7. - Oversee the daily operation and effectiveness of physical security programs designed to protect employees, facilities, vehicles, infrastructure, and other PGW assets from theft, vandalism, sabotage, workplace violence, unauthorized access, and other security threats. - Manage And Monitor Enterprise Security Systems Including Access control systems CCTV and video surveillance systems Intrusion detection and alarm systems Electronic guard tour systems Emergency notification systems - Ensure timely response and resolution to alarms, incidents, emergencies, and after-hours security events. - Direct routine inspections, audits, and vulnerability assessments of PGW facilities, gates, fences, doors, vehicles, and critical infrastructure to ensure compliance with security standards and regulatory requirements. - Coordinate credentialing and badging programs, including employee and contractor access authorization processes. Emergency Management & Incident Response - Support the development, implementation, and continual improvement of security policies, emergency response procedures, crisis management plans, and business continuity protocols. - Lead or coordinate emergency response activities and corporate task forces during elevated threat conditions, severe weather events, operational disruptions, or other emergencies. - Serve as a liaison with local, state, and federal law enforcement, emergency management agencies, intelligence-sharing organizations, and public safety partners. - Participate in regional and industry security organizations and intelligence-sharing initiatives to maintain situational awareness regarding emerging threats and funding opportunities Investigations & Compliance - Conduct and oversee confidential investigations involving employees, contractors, security incidents, property loss, workplace misconduct, regulatory matters, and other incidents impacting PGW interests. - Prepare investigative reports, maintain case documentation, and coordinate with Human Resources, Legal, Compliance, and law enforcement agencies as necessary. - Support regulatory inspections and compliance activities involving agencies such as the Department of Homeland Security (DHS), Transportation Security Administration (TSA), and other applicable entities. - Ensure required security records, certifications, training documentation, and incident logs remain accurate, current, and audit ready. Strategic Planning & Financial Management - Assist with development and management of departmental operating and capital budgets, including forecasting, variance tracking, and project cost management. - Support enterprise security initiatives and capital improvement projects involving security infrastructure, technology enhancements, and operational efficiencies. - Analyze security trends, risks, incident data, and operational metrics to identify vulnerabilities and recommend corrective actions or program improvements. - Ensure security initiatives align with PGW strategic priorities, operational objectives, and regulatory requirements. Other Related Duties - Maintain awareness of current and emerging trends, technologies, and best practices in corporate security, critical infrastructure protection, and emergency management. - Perform special projects, emergency assignments, and other duties as assigned by the Chief of Security or executive leadership and recommend corrective action. - Perform other special projects and assignments as directed. We need to turn these into- . Probably each bullet as
- . Could group under subheadings? Not required; just list.
Qualifications list:
Qualifications
- Bachelor’s degree in criminal justice, Homeland Security, Emergency Management, Business Administration, Public Administration, or a related field required; master’s degree preferred.
- Minimum of 8–10 years of progressively responsible experience in corporate security, law enforcement, critical infrastructure protection, military security, emergency management, or related public safety operations.
- Minimum of 5 years of leadership or supervisory experience managing security personnel, contract guard forces, and/or multi-site security operations in a complex operational environment.
- Demonstrated experience overseeing physical security systems including access control, CCTV surveillance, intrusion detection systems, alarm monitoring, and emergency notification technologies.
- Experience conducting sensitive and confidential investigations involving workplace incidents, employee misconduct, security breaches, theft, vandalism, or regulatory matters.
- Strong knowledge of security risk assessment methodologies, crisis management, business continuity planning, and incident command/emergency response protocols.
- Experience working with local, state, and federal law enforcement agencies, emergency management organizations, and regulatory bodies such as the Department of Transportation (DOT), TSA, DHS, or other critical infrastructure oversight agencies.
- Proven experience managing security vendor relationships, service contracts, operating budgets, and capital security improvement projects.
- Demonstrated ability to develop and implement security policies, procedures, standards, and training programs within a regulated or high-risk operational environment.
- Professional certifications such as CPP (Certified- Protection Professional), PSP (Physical Security Professional), CISSP, FEMA Incident Command certifications, or related security/emergency management credentials preferred.
- Must have a Valid Driver’s License.
Benefits list from overview: "Free Health Insurance Options– Free Dental Insurance – Flex Spending - Commuter Benefits - Pension Plan – Free Parking – Wellness Programs – Onsite Gyms – Tuition Assistance- PSLF Eligible Employer- Parental Leave - Hybrid Work Environment"
We need to split into items. Use
- .
Now About the role: we need prose summarizing company and role. Could be two paragraphs: one about PGW, one about role. Ensure we don't repeat job title as heading.
Let's craft:
Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service to over 500,000 customers in Philadelphia. Founded in 1836, PGW has grown into a modern facility and aims to become the Greenest Natural Gas Delivery Company in the region.
The Security Operations Manager serves as the second‑in‑command within the Security Department, providing strategic, operational, and administrative leadership to the Chief of Security. The role oversees day‑to‑day physical security across all PGW facilities, manages security systems, leads emergency response and investigations, supports compliance and budgeting, and acts as a liaison with law enforcement and internal stakeholders, including after‑hours emergency call‑out responsibilities.
That captures. Now Benefits section:Benefits
- with items.
We need to ensure we don't include filler like "not specified". All good.
Now produce HTML fragment.
Let's write:
- Assist the Chief of Security in directing and administering enterprise-wide physical security operations for all PGW facilities, including locations operating 24/7.
- Oversee the daily operation and effectiveness of physical security programs designed to protect employees, facilities, vehicles, infrastructure, and other PGW assets from theft, vandalism, sabotage, workplace violence, unauthorized access, and other
About the role
Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service to over 500,000 customers in Philadelphia. Founded in 1836, PGW has grown into a modern facility and aims to become the Greenest Natural Gas Delivery Company in the region.
The Security Operations Manager serves as the second‑in‑command within the Security Department, providing strategic, operational, and administrative leadership to the Chief of Security. The role oversees day‑to‑day physical security across all PGW facilities, manages security systems, leads emergency response and investigations, supports compliance and budgeting, and acts as a liaison with law enforcement and internal stakeholders, including after‑hours emergency call‑out responsibilities.
Responsibilities
- .
Now About the role: we need prose summarizing company and role. Could be two paragraphs: one about PGW, one about role. Ensure we don't repeat job title as heading.
Let's craft: