Security Officer Incident Dispatch

About the role

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Incident Dispatch in Southlake, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Officer at a dynamic technology, media, and telecommunications location, you will monitor communications and access activity, coordinate responses to security-related incidents, support on-site personnel, and provide outstanding customer service.

Responsibilities

• Provide customer service to clients by carrying out site-specific security-related procedures, dispatch protocols, and emergency response activities as appropriate.
• Monitor incoming calls, alarms, radio traffic, and electronic communications; prioritize and dispatch security-related personnel to incidents and service requests.
• Respond to incidents and critical situations in a calm, problem-solving manner, maintaining accurate communication with site contacts and responding personnel.
• Maintain detailed dispatch logs, incident records, and shift reports in accordance with site-specific policies.
• Conduct regular and random patrols of the business and perimeter as assigned, reporting observed security-related concerns through established communication channels.

Requirements

• Have at least 1 year of security-related experience.
• Be at least 21 years of age.
• Access control and badge experience is preferred.
• A state, county, or city-issued security-related license is preferred.
• Comfortably using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.

As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. A valid driver’s license will be required for driving positions only.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Pay and Schedule

Position Type: Full Time

Pay Rate: $24.39 / Hour

Job Schedule: DayTimeMon02:00 PM - 10:00 PM Tue02:00 PM - 10:00 PM Wed02:00 PM - 10:00 PM Thur02:00 PM - 10:00 PM Fri02:00 PM - 10:00 PM