Security Officer Incident Call Coordinator

About the role

As a Security Officer Incident Call Coordinator in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch professional supporting a financial institution location, you will coordinate communications, monitor activity, document incidents, and relay information to appropriate personnel. Your attentive presence and customer-focused communication will help support a secure environment and help deter security-related incidents.

Responsibilities

• Provide customer service to clients, visitors, and employees at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities when appropriate.
• Monitor alarms, cameras, communications systems, and other security-related technology from the dispatch center; document activity and report irregularities according to site procedures.
• Receive, prioritize, and dispatch calls for service, incidents, and critical situations to appropriate personnel in a calm, professional, problem-solving manner.
• Maintain accurate dispatch logs, incident reports, and records of communications, visitor activity, and security-related events.
• Coordinate with on-site personnel, management, and emergency responders as directed during incidents, maintaining clear and timely communication.

Requirements

• Possess 3+ years of combined law enforcement, military, or security-related experience, or a college degree.
• Provide proof of a high school diploma or GED as required by the client.
• Be at least 21 years of age.
• Be comfortable using a computer or tablet, preferred.
• CPR and First Aid certification is preferred.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Pay

$20.00 / Hour

Schedule

• Position Type: Part Time
• DayTime
• Mon 02:00 PM - 06:00 PM
• Tue 02:00 PM - 06:00 PM
• Wed 02:00 PM - 06:00 PM
• Thu 02:00 PM - 06:00 PM
• Fri 02:00 PM - 06:00 PM

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.