Security Officer II - Central Library

Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver. Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public.

• Welcoming: We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.
• Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.
• Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.
• Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.
• Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us.

Benefits

The City and County of Denver offers a competitive salary with generous benefits for full-time employees, including but not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
• CARE Bank, Family Leave Benefits
• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

About the role

DPL is hiring a Security Officer II to work at the Central Library to help create positive experiences for library customers by maintaining a safe and secure environment for customers and staff. You'll receive on-the-job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics, and verbal de-escalation training.

Responsibilities

• Provide a safe and welcoming environment for everyone who uses the library
• Apply knowledge of safety and security in a public setting, including emergency procedures and safety hazards
• Delegate tasks to a team during emergencies
• Use workplace technology effectively, including email, calendar, internet, databases, video conferencing, and other software
• Thrive in a diverse environment with constant public contact
• Creatively solve problems and handle stressful situations in a positive manner, including situations involving trauma, mental illness, substance abuse, and unhoused populations
• Demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity, and sense of humor in working with customers of all ages and backgrounds, coworkers, and community
• Apply de-escalation and positive communication skills
• Complete concise and grammatically correct reports
• Pass a physical and mental fitness examination and a background check after the offer to hire has been made
• Successfully complete Narcan, Verbal De-escalation, and Defensive Tactics training
• Obtain an unarmed security guard license issued by the City and County of Denver

Requirements

• Graduation from high school or the possession of a GED, HiSET, or TASC Certificate
• One year of experience working with security and safety issues, including reporting unauthorized activity or emergencies
• Valid Driver’s License at the time of application
• Possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment
• Able to obtain First Aid and CPR certification by the American Red Cross within 60 days of hire
• Licenses and certifications must be kept current as a condition of employment

Qualifications

• Experience with Trauma Informed Care or Mental Health First Aid preferred
• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens
• One year of experience working with security or loss prevention (preferred)
• Additional appropriate education may be substituted for the minimum experience requirement

Pay

The target pay for this role is $22.57/hr, with a hiring range of $20.06 - $25.08/hr.

Schedule

This is a full-time position. DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies.