Jobs · Customer Service · Missouri

Security Officer - Guest Services (All Shifts)

Argosy Casino Hotel & Spa Riverside · Riverside, MO · 2 mo ago
Customer ServiceFull-time

Responsibilities

  • Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.
  • Patrol of parking lots.
  • Provide security escorts for all monetary transfers, fills, and credits.
  • Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor.
  • Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.
  • Assist with table and slot drops.
  • Observe hard count crew doing the slot drop and transports tokens to hard count room.
  • Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.
  • Maintain logs of entry and exit from hard count, soft count, and vault, and monitor all activities.
  • Serve as dispatcher. Dispatch other officers to various assignments and maintain activity log sheets.
  • Watch and record monitors.
  • Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.

Requirements

  • A high school diploma or GED.

Qualifications

Argosy Casino Riverside is seeking a Security Officer who can contribute to the team’s success. The ideal candidate should have a strong commitment to maintaining a safe environment and a passion for providing exceptional customer service.

Skills

Strong communication and interpersonal skills, ability to handle stressful situations, and a proactive approach to problem-solving are essential.

Benefits

Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

Paid time off is earned according to the local policy and increases with the length of employment.

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