Guest Services Officer, Security Command Center (Part-Time Night Shift)

About the role

The Nelson-Atkins Museum of Art seeks a dependable and observant Guest Services Officer to join the Security Command Center team. This role plays a crucial part in ensuring the museum's grounds, buildings, and collections are safe and secure during overnight hours.

Responsibilities

• Surveillance & Monitoring: Operate security systems in the Command Center and monitor building activity via security cameras and HVAC systems.
• Patrols & Safety Checks: Conduct full museum walkthroughs (including stairs and ladders), check equipment and alarms, and respond to alerts.
• Visitor & Staff Assistance: Escort staff to their vehicles after hours upon request.
• Phone & Radio Communication: Answer and transfer phone calls and maintain communication with emergency personnel and museum staff.
• Incident Response: Respond quickly and calmly to emergencies, initiate evacuations if necessary, and complete incident documentation.

Requirements

• High school diploma or GED required.
• Valid driver’s license and ability to obtain a city security license.
• Prior experience in night security or central monitoring preferred.
• CPR and first aid training a plus.

Qualifications

• Ability to remain alert and focused during overnight shifts.
• Strong communication and judgment skills.
• Ability to interact respectfully with the public and museum staff.
• Must be able to climb stairs/ladders, lift up to 30 lbs, and navigate large buildings.
• Basic computer and typing proficiency.
• Maintains confidentiality regarding museum operations and security protocols.

Skills

• Observation and attention to detail.
• Effective communication and problem-solving skills.
• Confidence and composure under pressure.

Benefits

This is a part-time, non-exempt position. Standard museum benefits do not apply.

Pay

Hourly Rate: $16.24 per hour

Schedule

Friday: 7:00 PM – 3:00 AM
Saturday: 7:00 PM – 3:00 AM
Sunday: 7:00 PM – 3:00 AM

Contact Information

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department.