Security Officer - Full Time

Qualifications

The Security Officer must adhere to all Company, Safety and Department policies and procedures. They are expected to foster teamwork and provide excellent guest service, anticipating guest needs to exceed guest expectations. They must live the JW Marriott Core Values.

Skills

• Fluent in English and capable of communicating clearly with guests and team members
• Completion of on-site training required
• Strong written and verbal communication skills
• Able to follow instructions in written, verbal, or diagram form
• Excellent customer service and interpersonal skills
• Basic computer literacy and ability to complete electronic reports accurately

Key Responsibilities

• Respond promptly and effectively to all emergency situations including fire, medical, criminal activity, environmental hazards, and other life safety issues
• Conduct continuous patrols throughout the property to monitor and report on safety hazards, policy violations, suspicious activity, and facility deficiencies
• Maintain regular communication with the Manager on Duty (MOD) and other designated supervisors throughout the shift
• Comply with directives from the Front Office Manager or Guest Services Manager unless clarification is required from Security leadership
• Accurately document all incidents, investigations, and event responses using designated software and provide supporting photos and witness statements when applicable
• Process and secure Lost and Found items in accordance with company policy
• Aid in the development and execution of emergency preparedness procedures
• Maintain a cooperative working relationship with local law enforcement agencies
• Address and resolve guest concerns in a courteous and professional manner
• Enforce property rules, issue trespass notices with required approvals, and ensure compliance with all relevant gaming laws
• Monitor and protect company assets, investigate losses, and escalate findings as appropriate
• Provide timely assistance to injured employees or guests and coordinate emergency medical response
• Collaborate effectively with all departments and contribute to team goals
• Promote guest satisfaction through attentive service and safety awareness
• Uphold company values, maintain professionalism, and serve as a role model to fellow associates

Essential Job Functions

• Continuous walking and standing throughout the shift, potentially up to 8 miles per shift
• Kneel, crouch, bend, stoop, and rise without assistance
• Ascend and descend multiple flights of stairs rapidly
• Jog, run, or move rapidly in response to incidents
• Bend and reach, including above shoulders
• Move freely and quickly in tight spaces and through crowds
• Lift items weighing up to 50 pounds
• Push, pull, transport, and maneuver objects or individuals weighing up to 200 pounds
• Perform uninterrupted CPR, including chest compressions, until relieved
• Maintain physical stamina and endurance throughout the shift
• Defend themself during physical altercations
• Physically restrain individuals when necessary to protect themselves and others