Security Officer Dispatch Console Operator

About the role

As a Security Officer Dispatch Console Operator in Miami, FL, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatcher in a healthcare setting, you will coordinate security-related communications, monitor access control and badge activity, dispatch officers to support facility needs, and maintain accurate records. You will provide exceptional customer service while helping create a welcoming environment for patients, visitors, and staff. Join Allied Universal, where our agile, reliable, innovative, and caring culture puts people first through teamwork and integrity.

Responsibilities

• Provide customer service to patients, visitors, staff, and/or vendors by carrying out site-specific procedures, access-control protocols, and emergency response activities in a healthcare location.
• Monitor dispatch communications, receive calls for service, document relevant details, and coordinate the appropriate response from on-site personnel and/or emergency services.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns according to established procedures.
• Maintain accurate logs, incident reports, radio communications, and other dispatch-related records in accordance with site policies.
• Monitor cameras, alarms, access-control systems, and other security-related technology, reporting unusual activity and helping to deter unauthorized access.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Qualifications

• A state, county, or city-issued security-related license is preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Access control and badge experience is preferred.

Pay

$18.00 / Hour

Schedule

Full Time. Day Time: Monday 07:00 PM - 07:30 AM, Saturday 07:00 PM - 07:30 AM, Sunday 07:00 PM - 07:30 AM

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.