Security Officer Dispatch Console

About the role

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Part Time Dispatch Console in Westlake, TX, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatcher at a financial institution location, you will coordinate communications, monitor activity, and support timely responses to security-related matters. You will help maintain access control records, communicate clearly with personnel and visitors, and provide outstanding customer service. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide everything we do.

Responsibilities

• Provide customer service to employees, visitors, and vendors by carrying out site-specific procedures, access-control protocols, and security-related dispatch activities at a financial services location.
• Monitor incoming calls, alarms, radio communications, and electronic notifications; document requests and dispatch appropriate personnel according to site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating communications with on-site personnel and emergency responders as directed.
• Maintain accurate dispatch logs, incident records, key and access-control activity, and other required reports while protecting confidential information.
• Support regular and random patrol operations by monitoring check-ins, tracking officer locations, and communicating timely updates to supervisors and site personnel.

Requirements

• At least 6 months of security-related experience is required.
• Customer service experience is preferred.
• CPR certification is preferred.
• Access control and badge experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles;