Security Officer | Armed | Full-Time

Location: 400 Health Park Blvd, St. Augustine, Florida 32086

About the role

The Security Officer - Armed is part of the uniformed armed division and is responsible for the department's Patrol and Response strategy. This role ensures proactive patrols, exceptional customer service, and a willingness to serve while helping maintain a safe and secure healthcare campus, including high-stress areas such as the ER, Maternal Child, Behavioral Center, and others. Officers must be familiar with and able to rotate through all hospital zones. This position may be armed with a department-issued firearm and/or other defensive measures approved by the department.

Responsibilities

• Exterior: Patrol campus for detection and deterrence. Conduct visual inspections of vehicles in parking lots. Ensure staff safety during major shift changes with an overt presence. Prevent unauthorized loitering. Assist with helistop landing safety and maintain a clear pad.
• ER: Maintain presence in the ER zone, including waiting areas, pickup/drop-off points, back treatment areas, and EMS bay arrival. Promote a calm environment, monitor staff at risk from patients under psychiatric holds, and ensure emergency lanes and entrances remain unobstructed. Assist during Multiple Casualty Incidents (MCI) and provide backup to the Weapon Screening Officer. Collaborate with posted Deputies on duties and visitor badging.
• Interior: Respond to all non-clinical emergency codes within the facility. Patrol the building to maintain security and identify safety issues that could harm staff, visitors, or patients. Remain highly mobile and quick to respond when needed. Assist with visitor badging in the lobby as required.
• Documentation: Maintain detailed records of daily tasks, including activity reports, Security Occurrence/Incident Reports, and work orders for maintenance issues. Complete documentation prior to the end of each shift.
• Other Technologies: Use radios, cell phones, access control systems, camera systems, infant alarm systems, and weapons detection systems daily. Monitor and respond to work-related emails throughout the shift.
• Firearm Program: Officers are responsible for their department-issued firearm at all times while on duty. Security Officer III’s may or may not be armed on a shift as directed by management. Completion of criteria in the Department Use of Force Policy is required to maintain Security Officer III status.
• Safety Awareness: Remain vigilant and correct safety concerns, such as slip, trip, and fall risks, lighting issues, blocked fire egress routes, and SDS hazmat issues. Escort vendors to units as needed. Observe safety protocols in construction, Lab, Radiology, Infant, and Pharmacy areas.
• Perform all other duties as assigned by management within the job scope.

Requirements

• Education/Training: High School Diploma or equivalent required. A 2+ year degree in a related subject is preferred.
• Experience: 10+ years of armed security experience in healthcare, government, or other critical infrastructure markets. 10+ years of Law Enforcement/Corrections or Military Police experience may substitute for prior healthcare security experience.
• Certificates/Licenses/Registration:
  • Valid Florida Driver’s License
  • Florida State D License (Security)
  • Florida State G License (Armed Security)
  • Basic Life Support (BLS) from the American Heart Association (required within 30 days of hire)
  • Hospital De-escalation certification (required within 90 days and maintained annually thereafter)
  • IAHSS Healthcare Basic Security Officer Certification (required within 120 days)
  • IAHSS Advanced Security Officer Certification (required within the first year/12 months)

Armed Officer program requires Florida State D and G licenses, as well as semiannual range time.

Schedule

Full-Time, 12-hour shifts (6:00 AM – 6:00 PM).