Security Manager

Responsibilities

• Oversight of all security aspects of the daily operation of the Hotel.
• Supervision and training of security personnel.
• Development and implementation of security plans and policies.
• Responding to guest complaints promptly.
• Keeping immediate supervisor informed of all problems or matters requiring their attention.
• Maintaining professional relationships with government and law enforcement partners.
• Preparation and submission of required reports in a timely manner.
• Ensuring compliance with standard operating procedures (SOPs).
• Ensuring compliance with requisition procedures.
• Being visible on the floor and assisting staff as needed.
• Involvement in and/or conducting departmental and hotel training.

Qualifications

• At least 5 years of progressive experience in hotel security or a related field.
• Military or law enforcement experience is preferred but not indispensable.
• Effective communication skills in English and Spanish, both verbally and written.
• Ability to listen, understand, and clarify concerns raised by employees and guests.
• Collaboration with all departments to ensure compliance of security protocols.
• Attentive, friendly, courteous, and service-oriented approach to all interactions.
• Attendance at all hotel required meetings and trainings.
• Maintenance of high standards of personal appearance and grooming, including wearing nametags.
• Effectiveness in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Maintaining confidentiality of information.
• Performance of other duties as requested by management.