Security Lead - The Landmark, NYC

Key Responsibilities

• Provide direction and oversight to on-site security personnel, ensuring optimal deployment and seamless coverage across all floors and client touchpoints.
• Lead by example through professionalism, accountability, and elevated service standards.
• Cook up and execute security training programs for both the store and security teams within the Landmark, ensuring alignment with overall security objectives.
• Cultivate a high-performing team through mentorship, structured training, and ongoing feedback.
• Partner with Security Managers on conducting comprehensive onboarding and ongoing refresher training pertaining to security protocols.
• Act as a senior subject matter resource and mentor for employees and junior training staff regarding security training content and best practices.
• Execute and uphold all security protocols and procedures with precision.
• Oversee incident response, access control, and surveillance systems while maintaining a proactive presence on the floor.
• Conduct routine inspections to ensure the integrity of physical security measures.
• Maintain accurate and timely documentation of all incidents and daily activity.
• Support audits and security assessments by providing detailed reporting and insights.
• Maintain training calendars, attendance records, and compliance documentation, ensuring adherence to all internal and external regulatory standards.
• Partner closely with internal teams—including Retail, Operations, and Hospitality—to ensure seamless and secure client experience.
• Engage with external partners and stakeholders with professionalism and discretion.
• Partner with Security Management population to drive updates and improvements to training programs based on thorough analysis of incident data, audit findings, and regulatory requirements.
• Identify potential vulnerabilities and implement strategic solutions to mitigate risk.
• Contribute to emergency preparedness planning and ensure readiness across all scenarios.

Qualifications

• Minimum 3–5 years of experience in security, law enforcement, or a related field; luxury retail or hospitality environment preferred.
• Proven leadership experience with the ability to coach, develop, and influence teams.
• Strong understanding of security systems, including CCTV, access control, and incident management protocols.
• Ability to assess risk, make sound decisions, and respond effectively in high-pressure situations.
• Excellent written and verbal communication skills, with strong attention to detail in reporting.
• A professional presence with a high level of discretion and integrity in a client-facing environment.
• Flexible availability, including evenings, weekends, and holidays, based on business needs.
• Ability to stand, walk, and move throughout a multi-floor environment for extended periods.