Security Lead

About the role

As a Functional Lead in the Safe and Secure Team, you will oversee day-to-day activities, engage the team, and ensure adherence to Carvana's values and safety standards.

Responsibilities

• Oversee day-to-day activities of assigned team; identify strengths and weaknesses; determine areas of opportunity and appropriate steps to improve.
• Evaluate trends, outcomes, and develop plans to accomplish team tasks and objectives.
• Coach and develop team members, provide feedback, and demonstrate desired skills.
• Create a positive work environment that fosters communication, team cohesion, and adherence to Carvana's values.
• Communicate information to team members, ensuring they understand expectations, performance measures, and goals.
• Prevent and resolve conflicts among team members.
• Maintain staff by recruiting, selecting, orienting, and training employees.
• Promote and monitor progress towards team goals.
• Support leadership and participate in team/department initiatives and strategies.
• Escalate significant issues to senior management and provide recommendations.
• Maintain safety and security of associates by monitoring and developing solutions that meet local, state, and federal requirements.
• Implement and lead the Incident Management program at headquarters.
• Ensure proper functioning of equipment, address issues, and maintain processes related to badge access, server room controls, monitoring alerts, and overall program health.
• Record and analyze incidents, ensure system accuracy, and conduct after-action reviews to recommend improvements. Support the Safe and Secure Operations Center leadership as needed.
• Assign work and hold team members accountable to expectations and deliverables.
• Ensure appropriate staffing levels meet relevant KPIs and goals.
• Be available and onsite during business hours, occasionally exceeding 40 hours per week.

Requirements

• High School Diploma or equivalent.
• 3+ years experience in physical security operations and/or loss prevention.
• 1+ years experience directly supervising/managing a team.
• Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines.
• Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
• Excellent verbal and written communication skills.
• Able to help create, develop, and implement process improvement(s).
• Crisis Management Leadership experience.
• Valid driver’s license and insurable DMV required.

Qualifications

• A Bachelor’s degree (or higher) from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
• Experience with project management software.
• Proficiency in Microsoft Excel/Google Sheets.

Skills

• Strong leadership and coaching skills.
• Effective communication and problem-solving abilities.
• Ability to manage multiple priorities and deadlines.
• Knowledge of physical security operations and loss prevention.
• Experience with incident management and risk assessment.

Benefits

• Full-time salaried position.
• Medical, dental, and vision benefits.
• 401K with company match.
• Perks including student loan payments, vehicle discounts, pet benefits, and wellness programs.
• Opportunities to expand skill set and share knowledge within the organization.

Other Requirements

• Must be able to read, write, speak, and understand English.
• Reasonable accommodations for disabilities may be provided.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.