Security Lead

About the role

As a Functional Lead in the Safe and Secure Team, you will oversee day-to-day activities, engage the team, and ensure adherence to Carvana's values and safety policies.

Responsibilities

• Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
• Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.
• Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
• Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
• Prevent and resolve conflict among team members.
• Maintain staff by recruiting, selecting, orienting, and training employees.
• Positively reinforce and monitor progress toward team goals.
• Timely and effectively communicate information to other relevant teams and stakeholders.
• Support leadership and participate in implementation and execution of team/department initiatives, and strategies.
• Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained.
• Ensure the safety of our associates by monitoring and developing solutions that meet all local, state and federal requirements.
• Implement, execute, and directly lead our Incident Management program at our HQ locations.
• Plan and Lead the Incident Management Program for the site, focusing on sustainable awareness and effective preparedness.
• Directly lead the processes related to our Safe & Secure Technology that supports our HQ locations.
• Ensure equipment is properly functioning, that issues are addressed, and that our processes relating to badge access, server room controls, monitoring alerts, and overall health of the program are running like a well oiled machine.
• Ensure the team properly records all incidents, ensures system information is accurate and actionable.
• Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Manager, Corporate Security.
• Implement and conduct risk assessments of our HQ facilities.
• Work with the Safe and Secure Operations Center leadership to provide support when business needs require.
• Assign work and hold team members accountable to expectations and deliverables.
• Ensure the team always has appropriate staffing that meet relevant KPIs and goals.
• Be available and onsite during business hours that could occasionally exceed 40 hours in a week. Occasionally be available outside of traditional business hours, as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 3+ years experience in physical security operations and/or loss prevention.
• 1+ years experience directly supervising/managing a team.
• Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines.
• Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
• Excellent verbal and written communication skills.
• Able to help create, develop and implement process improvement(s).
• Crisis Management Leadership experience.
• Valid driver’s license and insurable DMV required.

Qualifications

• A Bachelor’s degree (or higher) from an accredited college or university, ideally in business, criminal justice, crisis management, security operations.
• Experience with project management software.
• Proficiency in Microsoft Excel/Google Sheets.

Skills

• Leadership
• Team Management
• Customer Service
• Communication
• Problem Solving
• Project Management
• Security Operations
• Incident Management
• Process Improvement
• Crisis Management

Benefits

• Full-Time Salaried position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other Requirements

• Must be able to read, write, speak and understand English.