Security II Officer (Overnight)

About the role

This position ensures the safety and security of guests, employees, and company assets, acting as a visible deterrent to crime and policy violations.

Responsibilities

• Greet guests warmly, offer advice and guidance regarding the resort.
• Document all visitors entering the property.
• Ensure all visitors or guests receive directions on how to reach their intended destinations.
• Act as first responder to all visitors, guests, and employee accidents on property.
• Administer first aid, contact emergency services if required.
• Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets.
• Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
• Dispatch calls accordingly.

Qualifications

• Strong customer service background.
• Two years of hotel or retail experience with high customer contact preferred.
• Valid driver’s license.
• Must be at least 18 years of age with a valid driver’s license, and minimum of 1 years of driving experience.
• Must meet company required motor vehicle policy standards.
• Must have a guest focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
• Good verbal and written communication skills.
• Able to work under pressure.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.