Security - Hospitality

Responsibilities

• Enforce rules, respond to areas of concern, and ensure the safety of our guests, in a positive manner and with a positive tone.
• Respond to emergency situations following established protocols and procedures. Verbally follow-up with Park Ranger Supervisor regarding situations, in addition to filling out all necessary documents.
• Function as a part of a cohesive Park Ranger team with a focused mission.
• Patrol of the grounds including but not limited to, all sites, pools, beaches, and bathhouses.
• Ensure that all buildings are secured when appropriate.
• Routinely check resort amenities for unregistered guests.
• Aid with keeping up appearances of the park, including tasks such as emptying and picking up trash.
• Some light maintenance work is required during slow times.
• Secure pool area at designated time, empty trash and organize furniture at pool closing.
• Watch weather patterns and respond to maintaining park entrance and safety during severe weather.
• Assist with guest needs according to the policies and procedures.
• Report any damaged property or maintenance issues to the office, supervisor and/or GM/AGMs.
• Fill out daily logs consistently, ensuring all important details are included in reports.
• Night Shifts: Fill out daily fire/quiet time log on and report any issues to supervisors/GM/AGMs in a timely manner so they may follow-up with guest.
• Day Shifts: May be involved in traffic control at park entrance during heavy check in times and events.
• Smile, wave and chat with guests, while patrolling park continuously, as well as observing any early behaviors that could be precursors for later issues.
• Regularly participates in internal communication methods such as huddles, recaps, weekly meetings, emails, etc.
• Monitor regularly proper display of vehicle passes, golf cart tags, and boat tags, ensuring all are registered.
• Welcome and assist after-hour camper arrivals, ensuring minimal disruption to guests already in the park.
• Cleans and prepares rental golf carts for guest pick up.
• Signs out golf carts with the guest ensuring that the guest understands all the rules and any previous damage on the golf cart is reported appropriately.
• Checks in golf carts with the guest and ensures that any damage caused by the guest is reported immediately to the GM/AGMs.
• Performs other duties as assigned (ie. posting notices).
• Reports and is accountable to Park Ranger Supervisor.

Qualifications

• Basic computer skills.
• Valid driver’s license required.
• Education- high school; GED; technical/trade school; apprenticeship.
• Reach/squat/bend/carry/push/pull/lift up to 25 lbs.
• Must be able to stand/drive a golf cart for extended periods of time.
• Flexibility with schedule required, including the ability to work some days or evenings, weekends, and holidays.
• Dependable and adheres to scheduled shifts.
• Problem solving skills as well as excellent communication and customer service required with staff and guests.
• Excellent verbal communication and interpersonal skills to interact with other employees and guests.
• Ability to work outdoors during a variety of weather conditions, including severe weather events.
• Strong attention to detail, speed, and accuracy.
• Ability to multitask and work in a fast-paced environment.
• Must pay attention to detail in order to accurately and consistently fill out daily shift logs, including details and specifics of any incidents, accidents or important pass-a-long information.
• Must remain current on established policies and procedures, following proper protocols.
• Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
• Ability to remain calm and objective in stressful situations.
• Strong work ethic, commitment, and a positive attitude.
• Ability to maintain guest and employee confidentiality.
• Proof of eligibility to work in the United States.