Security & Fire Alarm Service Technician

About the role

As a Service Technician at Doyle Security Systems, you will troubleshoot, repair, and maintain security and fire alarm systems to ensure reliable performance for residential and commercial customers.

Responsibilities

• Troubleshoot and repair security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems
• Respond to service calls, troubleshoot customer concerns, and clearly communicate system issues and resolutions
• Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards
• Identify system issues and recommend solutions or upgrades
• Reprogram systems and replace faulty components
• Guide customers through system operation and features in a clear, professional, and approachable way
• Accurately document service activity, including diagnostics, repairs, and photos, and upload records to customer accounts through company systems
• Ensure all work meets safety standards and company quality expectations
• Complete work on a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements
• Deliver exceptional customer care during all service visits

Qualifications

• 2+ years of experience servicing low-voltage security or fire alarm systems
• Strong troubleshooting and diagnostic skills
• Valid driver’s license with a good driving record
• Experience servicing and troubleshooting security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems
• Ability to work independently and manage service calls
• Strong customer service & communication skills
• OSHA 10 and/or NICET certification a plus

Work Requirements

• Ability to drive a company vehicle
• Willingness to travel daily within the local region, including occasional travel beyond the immediate area; company vehicle provided for business use
• Personal Traits: Problem-solver with strong attention to detail, customer-focused and professional, commitment to Doyle’s values and customer-first mission

What We Offer

• Company vehicle and gas card
• Paid training, including support for obtaining industry-recognized certifications
• Bonus pay
• Opportunities to work on prevailing wage projects, where applicable, with higher earning potential
• Medical, Dental, & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid time off & company holidays
• Parental leave
• 401(k) with match
• Life insurance
• Tuition reimbursement
• Employee discount & referral bonus
• Recognition & advancement opportunities

Benefits

• Employee assistance program

Company Culture

Doyle Security Systems is a family-owned and operated company with a long history of excellence. We are committed to providing exceptional customer service and fostering a positive work environment. We strive to make Doyle a great place to work every day and have been recognized as one of the Best Companies to Work For multiple times.

To learn more about our mission, vision, and values, visit our website: https://bit.ly/DSSMissionValues