Security Dispatcher - MGM National Harbor
About the role
National Harbor, Maryland – The SHOW Comes Alive at MGM Resorts International. As a Security Dispatcher, you'll be the heartbeat of our Security team—connecting the dots between officers on the floor and leadership behind the scenes. You'll manage our fast-paced communication center, handling radio calls, phone lines, and critical updates with confidence and calm. Whether you're coordinating emergency responses or helping locate lost items, you'll stay sharp, make quick decisions, and keep everything running smoothly.
Responsibilities
- Monitor panic alarms, surveillance cameras, and fire control systems; report issues to Security Management.
- Ensure communication tools (radios, mass notification systems) are operational and stay connected with on‑site law enforcement.
- Maintain detailed, real‑time records of all calls, incidents, and officer activity.
- Assist guests and employees with concerns, resolve problems, escalate to department leadership when needed, and complete security reports as requested.
Requirements
- At least 18 years of age.
- High School Diploma or GED.
- Previous security dispatch or call center experience preferred.
Benefits
- Health & Income Protection benefits (for eligible employees).
- Access to company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Healthcare, financial, and time off benefits.
- Professional and personal development through programs, networking opportunities, and volunteer opportunities in the community.
Pay
The rate for this role is $25.00 per hour. This represents a good‑faith estimate of the wage rate MGM expects to pay upon hire; pay will not be below any applicable minimum wage. Overtime is paid in accordance with state requirements. Employees are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans (specific offerings vary by eligibility factors such as geographic location, employment status, and union membership).
Schedule
Swing shift: 2:45 pm – 11:30 pm (8‑hour shift with 2 days off). Note: Schedules are subject to change based on business needs.