Security Dispatcher

About the role

The Public Safety/Security Dispatcher position provides support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This role operates various centralized computer systems to dispatch, coordinate, and document security requests continuously.

Responsibilities

• Dispatches, coordinates, and tracks requests for service from incoming phone and radio calls, faxes, and printouts.
• Maintains confidentiality of sensitive information and informs management of pertinent issues.
• Responds to hospital codes, alerts, and other emergency situations and takes appropriate action.
• Monitors CCTV, safety, security access, and emergency management systems; coordinates routine and emergency responses.
• Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.
• Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction.
• Provides assistance for emergency situations, including security rounding.

Qualifications

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.).
• Associates degree in criminal justice or related field preferred.
• Required: Security Officer Commissioned or Non-Commissioned License.
• SECUR-N: Application submitted within 14 days of hire date and obtained within one year of employment.
• SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure within 14 days and DL - Driver License - State Licensure - Texas Department of Public Safety.
• Must have a valid Driver's License and obtain a Texas DL within 90 days.
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days.
• BLS - Basic Life Support or Instructor (AHA).

Skills

• Sufficient proficiency in speaking, reading, and writing the English language.
• Strong customer service skills and professionally communicates and interacts with staff and visitors.
• Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail.
• Understanding and working with technical security systems, hardware, and software.
• Ability to handle and prioritize multiple tasks and function calmly in stressful situations.

Benefits

No specific benefits are mentioned in the job posting.

Pay

No specific pay details are provided in the job posting.

Schedule

No specific schedule details are provided in the job posting.