Security Dispatcher I

About the role

The Alaska Native Tribal Health Consortium is seeking candidates for the position of Security Dispatcher. This role operates within the ANTHC facility and is responsible for ensuring the safety and security of employees, patients, and visitors.

Responsibilities

• Determines and assigns the appropriate priority level to the call and enters the appropriate dispatch system.
• Asks questions to interpret, analyze and anticipate the caller's situation in order to provide information to the appropriate response team.
• Maintains continuous radio contact with security.
• Monitors and operates a radio console.
• Performs active monitoring of surveillance systems.
• Provides information, instructions, and assistance to staff, patients, and visitors.
• Implements emergency procedures when appropriate or as directed.
• Works closely with Hospital leadership to identify or escalate any emergencies, environmental, health or safety-related incidents.
• Performs other duties as assigned.

Dispatcher II

• Trains and mentors Security Dispatcher I employees through observation, coaching, auditing, and debrief sessions.
• Participates in the development and creation of content, including training outlines, learning objectives, and instructional methods (such as individual training, group instruction, online training, lectures, demonstrations, conferences, meetings and workshops), and determines appropriate methods of evaluation.

Dispatcher III

• Trains and mentors Security Dispatcher I & II employees through observation, coaching, auditing, and debrief sessions.
• Develops and creates content, including training outlines, plans with clear learning objectives, instructional methods (such as individual training, group instruction, online training, lectures, demonstrations, conferences, meetings and workshops), and determines appropriate methods of evaluation.
• Directs Emergency Dispatcher I and II performance of regularly assigned duties; prepares shift notices and assignments; assists with performance evaluations; makes recommendations in matters concerning employee discipline and retention.
• Works closely with Security department leadership to correct any technical or procedural issues and provide recommendations for improvements.
• Affords Security Dispatch Supervisor to address concerns from dissatisfied customers to ensure that problems are resolved and customer service is improved; working to improve operations and foster cross departmental communication and process improvement.
• Absorbs Security Dispatch Supervisor responsibilities in their absence, to ensure the continuity of the chain of command.

Requirements

• Security Dispatcher I: Non-supervisory – 1 year of customer service, administrative support, or dispatching experience.
• Security Dispatcher II: One (1) year experience in security or safety emergency Dispatcher role in a related field or industry.
• Security Dispatcher III: Two (2) years’ experience in security or safety emergency Dispatcher role in a related field or industry.

Qualifications

• Security Dispatcher I: Non-supervisory – Must obtain and keep current FEMA Incident Command System Training ICS-100 & 200 certificates of completion within 30 days of hire.
• Security Dispatcher II: Non-supervisory – Must possess and maintain all relevant certifications. FEMA Incident Command System Training ICS-100, 200, 700, & 800 certificates of completion. Basic Healthcare Security Officer Certification through International Association of Healthcare Safety and Security (IAHSS).
• Security Dispatcher III: Non-supervisory – Must possess and maintain all relevant certifications. FEMA Incident Command System Training ICS-100, 200, 700, & 800 certificates of completion. Possess Advanced Healthcare Security Officer Certification through International Association of Healthcare Safety and Security (IAHSS).