Security Dispatch, Seasonal - Rotational

Responsibilities

• Dispatch emergency services to fires, medical emergencies, & other emergencies and non-emergent situations.
• Dispatch Security personnel to a variety of safety/security-related calls.
• Communicate effectively with co-workers and other agencies when necessary, including North Slope Borough, various State of AK agencies, U.S. Military, and wildlife entities.
• Receives and routes incoming telephone calls for Greater Prudhoe Bay as well as provides general information and referrals to callers.
• Accurately and quickly utilize a computer-aided dispatch system to capture information on emergency and non-emergency calls.
• Notifies appropriate parties, using available dispatch resources that include but not limited to phone, radio, and pager system of emergencies and non-emergencies as they occur.
• Makes appropriate timely notifications to responsible personnel regarding various facility, drill site, camp, and other alarms.
• Function as the phone operator for the Greater Prudhoe Bay Field.
• Answer phone calls from the public, multiple agencies on site, and other related entities and handle their routine requests/needs.
• Informs Security/Dispatch leadership of personnel matters which may require administrative follow up.
• Work cooperatively with others in a shared-space indoors office environment.
• Work 12-hr shifts for 14 consecutive days/nights.
• Speak, read & write English fluently.
• Maintain confidentiality.
• Sit/stand for extended periods of time during each 12-hr shift, with and without breaks.
• Ability to multi-task and demonstrate divided-attention skills to meet Dispatch requirements and Client expectations.
• Use desktop telephones, console radios, handheld radios, and other communication devices with & without assistance.
• Possess / demonstrate intermediate computer & keyboarding skills using Microsoft, client software, and internet-based programs.
• Remain calm while handling emergency situations via phone/radio, dispatch personnel & resources to appropriate locations.
• Learn/possess working knowledge of Greater Prudhoe Bay geography, terms, & culture.

Qualifications

• High school diploma or GED equivalent.
• Must have at least two (2) years directly related to this field.
• Must have Intermediate computer skills to include but not limited to Microsoft office and contract specific software.
• Must pass all pre-employment contract requirements which may include but are not limited to: drug test, physical and fit for duty assessment and hearing test.
• Must be able to live in dormitory style settings and meet cleanliness requirements of the remote camp.
• Must be able to cooperate and work as part of a team with fellow employees, customers, and clients.
• Must be able to make decisions in the moment with little to no supervision.
• Contract requires employees to speak, understand, read, and write English.
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client.
• Must be able to effectively multi-task, work in a divided-attention environment when necessary, and remain calm while managing emergencies and non-emergent situations.