Security Dispatch Officer - Evenings

Site Location: Richmond, VA

About the role

The GSOC Dispatch Specialist position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation providing comprehensive monitoring, leveraging intelligence from multiple systems and technology databases for advanced correlation and analysis to deliver actionable security incidents. The selectee must be able to work various shifts, including weekends and holidays.

Schedule

Set schedule: 2:00pm - 10:00pm, 2nd Shift Evening

Pay

Competitive hourly wage (DailyPay is available for GardaWorld employees).

Benefits

• A comprehensive benefits package including medical, dental, and vision insurance plans
• 401(k) retirement savings plan with employer matching contributions
• Paid time off (PTO) policy and paid holidays
• Disability coverage and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities

• Alarm Monitoring
• CCTV Monitoring and Camera Surveys
• Answering phones and operating IP-based telephone systems
• Radio Dispatch using multi-channel communications
• Radio and Call logging
• Operations support, routing call information to appropriate units
• Ensuring timely and effective response to incidents, alarms, notifications, calls, and other SOC-related activities
• Receiving and responding to emergency and non-emergency calls from employees, vendors, law enforcement, and security field force via telephone, automated alarm monitoring, and radio systems
• Processing and evaluating information from all available sources, responding with appropriate communication and dispatch procedures
• Coordinating with SOC staff to provide documentation supporting uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting)
• Other duties as assigned

Requirements

• High school diploma or equivalent
• Must pass any State-required training or other qualifications for licensing
• Pre-offer, must successfully complete a Pre-test Assessment demonstrating:
  • Ability to multi-task
  • Advanced decision-making
  • Active listening
  • Effective communications skills
  • Call management/etiquette
  • Sentence clarity/spelling
  • Quickly assessing situations (5Ws)
  • Verbal/reading comprehension
  • Problem-solving
  • Memory recall
  • Interpersonal skills
  • Attention to detail
• Demonstrated analytic and critical thinking skills, ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problem-solving
• Demonstrated competency with advanced computer systems
• Proficient computer skills, including Microsoft Office applications
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment, and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Skills

• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem-solving
• Active listening
• Assessing and evaluating situations effectively
• Synthesizing facts, concepts, and principles
• Identifying critical issues quickly and accurately
• Compiling, sorting, and interpreting data
• Researching, investigating, and compiling information
• Mediating conflict with tact and diplomacy
• Writing informatively, clearly, and accurately
• Advanced creativity
• Multi-tasking
• Setting and achieving goals
• Logical/linear thinking
• Attention to detail
• Choosing from/among alternatives

Preferred Qualifications

• Associate degree or higher in Criminal Justice, Communications, or related field
• Professional training and/or education in:
  • Customer service
  • Dispatch operations
  • Security and/or emergency services
• Documented experience and competency in Security Software Systems:
  • Access Control/ID systems (ProWatch a plus)
  • Alarm Receiving Automation software (Onyx Works a plus)
  • Incident Management and computer-assisted dispatch software
  • CCTV/Video Management systems (MaxPro a plus)
  • Mass Notification systems (Everbridge a plus)
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch Operation, Technical Security Control Room, or similar environment
• Ability to learn through classroom and on-the-job training

Physical Requirements

• Environment: Office; minimal to no exposure to extreme temperatures
• Major activity: Working on PC and using telephone/radio while sitting
• Physical efforts: Limited, including some standing, bending, and limited stretching and reaching
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions