Security Officer - evenings

About the role

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Responsibilities

• Patrol assigned areas, with particular attention to those where security problems have occurred.
• Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to hospital property, patients, visitors, and employees.
• Maintain strict confidentiality standards at all times.
• Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents.
• Notify appropriate law enforcement agencies of potential/real civil or criminal misconduct and detain suspicious individuals as appropriate; make arrests when authorized; participate in subsequent court proceedings as required.
• Prepare and submit written reports in a complete and accurate manner; make notations in the log of all incidents; keep the Supervisor informed at all times.
• Maintain accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensure safekeeping and maintain documentation.
• Perform as Dispatcher utilizing integrated security systems; radio dispatch personnel to respond to occurrences and phone calls for assistance; provide and maintain documentation.
• Participate in assistance with workplace and domestic victims; respond to medical emergencies; when authorized, assist in the restraint of patients; protect dignitaries; control pedestrian and vehicular traffic.
• Voluntarily participate in various departmental committees, task forces, and teams.

Qualifications

• Education: Bachelor's Degree; Criminal Justice preferred; no substitution of experience for degree.
• Licenses and Credentials: Class D Passenger Vehicle Driver's License [State License]
• Experience: 3–5 years preferred in hospital, security/police, emergency medical, or customer services.

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills; recognize, acknowledge, respect, and effectively interact with all people; establish positive relationships and gain trust and respect.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams; able to multitask.
• Strong problem-solving skills; critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible; displays a positive image, tact, and diplomacy; actively listens and articulates effectively.
• Demonstrates understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Schedule

40 hours per week, Sunday–Thursday, Evening shift.

Pay

Hourly range: $22.22 – $31.71; grade 5.

Work Location

1153 Centre Street, onsite.