Security Control Center Operator
About the role
At National Grid, we keep people connected and society moving. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. Join us as a Security Control Center Operator, and find your superpower. We need an innovative, adaptable, and results‑oriented Security Control Center Operator for our Physical Security team located in Altamont, NY. If you yearn to be innovative, contribute new ideas, and play a critical part in our Global Security organization, we want to hear from you! In addition, the role offers rewarding work in a collaborative, team‑oriented culture and the chance to learn about National Grid’s ambitious Digital Transformation.
Responsibilities
- Ensure that all SCC monitoring and notification processes, policies and procedures are executed properly during the assigned shift.
- Dispatch appropriate security personnel or law enforcement officers to investigate alarms.
- Assist in intelligence and data collection.
- Provide instructions to security guards as necessary.
- Write Incident Reports and Service Tickets.
- Disseminate notifications of credible threats as instructed by Senior Security Management or established protocols.
- Coordinate security operations with gas/electric control centers to ensure compliance with US and UK Corporate Emergency Planning policy and procedures.
- Travel to the Security Control Center in Northborough, MA may be required.
Schedule
This position entails shift work involving monthly schedule rotations for day, evening, nights, weekends, and holidays.