Security Control Center Operator

About the role

The Security Control Center Operator is responsible for monitoring and responding to electronic systems at the Harvard Art Museums. This role is critical to the safety of the museum's collections, visitors, and assets.

Responsibilities

• Monitor the Video Surveillance System and report any technical issues to the manager.
• Maintain continuous surveillance of the visiting public to prevent damage to objects within the collection and on display.
• Monitor and control access and egress points of the building.
• Respond to alarms from the Intrusion Detection System and direct proper response.
• Answer the SCC telephone and log calls as directed.
• Monitor the Panic/Duress Alarm System and log all activations.
• Maintain continual contact with the Harvard University Police Department (HUPD) dispatch center.
• Monitor the Artwork Protection System and log and direct proper response to alarms.
• Maintain accurate records of SCC activity and prepare reports as directed.
• Act as the Emergency Operations Coordinator until directed otherwise by security management.
• Take immediate action to direct response and coordination in any emergency.
• Follow such directives, policies, and procedures as may be provided for SCC operations, or the verbal instructions of authorized management personnel.
• Perform other security and administrative duties as needed, including patrolling the buildings.
• Adhere to Harvard University confidentiality agreement.
• Engage with Security Manager when needed and as instructed.
• Complete incident reports as necessary and submit such report to the Security Manager.
• Work closely with other Harvard Art Museums services and staff members to ensure effective coordination of service efforts using radio and other modes of communication.
• Act as a highly visible representative of the Harvard Art Museums Security staff.
• Present a professional image in accordance with established uniform and appearance standards.
• Maintain a constructive and positive demeanor.
• Engage with all visitors and staff in a professional and courteous manner.

Qualifications

• High school diploma or equivalent with at least three years of related experience required.
• Some college and/or experience in the security field desired.
• Strong oral and written communication and interpersonal skills, with the ability to communicate effectively throughout all levels of the organization.
• Demonstrated skills in computer operation, administration, communication, and on-the-spot decision making.
• Able to write reports and transmit such reports to management in a timely and efficient manner.
• Ability to direct persons, operate under pressure, and follow procedures.
• Attention to detail.
• Reliability and punctuality.
• The ability to respond quickly to emergency situations, which may include moving quickly through a multi-story museum building.
• Experience with computer-based fire and security (motion detection, access control, and CCTV) systems desired.
• Ability to lift and use a fire extinguisher.
• Training in (or ability to be trained in) CPR and/or first aid desirable.

Additional Information

• Standard Hours/Schedule: 40 hours per week, Tuesday, Wednesday, Thursday, Friday and Saturday; Days Off: Sunday & Monday.
• Schedule: Days and Hours: Tuesday, 3 PM – 11 PM; Wednesday, 3 PM – 11 PM; Thursday, 3 PM – 11 PM; Friday, 3 PM – 11 PM; Saturday, 3 PM – 11 PM.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Reference and background screenings.
• Emergency Status Designation: Critical Operations Personnel.
• Overtime is mandatory if coverage is needed to fill shifts on weekends, evenings, and in emergency situations.
• Work Format Details: This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location.
• Certain visa types may limit work location.
• Individuals must meet work location sponsorship requirements prior to employment.
• Benefits: Comprehensive benefits package including paid time off, medical, dental, and vision health insurance coverage, retirement plans, and professional development opportunities.
• EEO/Non-Discrimination Commitment Statement: Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives.