Security Command Center Operator

Location: Mt. Laurel, NJ 08054 – requires open availability (rotating days off, including weekends). New Jersey SORA License required.

Schedule

• First Shift: 8:00 AM – 4:00 PM
• Second Shift: 4:00 PM – 12:30 AM

Pay

$23.00 / hour

Work today, get paid today with DailyPay—a voluntary benefit that allows you to access your pay on day 1 of work. Features include instant access to earnings, automatic savings from each paycheck, and real-time balance alerts.

Responsibilities

• Prioritize excellent customer service.
• Monitor for and identify threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.
• Responsible for detailed report writing involving a general understanding of critical incident escalation.
• Handle sensitive and confidential information with limited supervision.
• Consult with all risk functions in the development and documentation of policies, procedures, and controls for all department processes.
• Coordinate security guards and paid police details as needed.
• Actively monitor and facilitate the occurrence of security-related incidents.
• Assess threats based on incoming data and make decisions based on findings.
• Participate in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
• Monitor access control systems and act in response to an alarm, breach, or malfunction.
• Appropriately respond to security operations notifications and requests made by internal and external parties.
• Liaise with emergency medical services, the fire department, and law enforcement in the event of an emergency.
• Support onsite contract security staff.
• Conduct open-source research to answer specific questions and develop intelligence products.

Requirements

• Bachelor’s degree or an associate’s degree with progressive experience preferred.
• Minimum of 1-year of experience in the Global Security Operations Center (GSOC), central station monitoring operations, or equivalent.
• Ability to pass an extensive screening process.
• Shift work experience in a 24-hour operation.
• Active New Jersey SORA license.
• Security, Military, or Law Enforcement experience is a plus.
• 1-2 years of CCTV/Control Room Security experience.
• Microsoft Office skills (Excel, PowerPoint).

Skills

• Strong customer service and communication; call center/phone experience preferred.
• Strong documentation, investigative, and report-writing skills.
• Intermediate computer skills.
• Strong attention to detail.
• Demonstrated proficiency with Microsoft Office and other PC-based programs.
• Internal personal presence, intellect, energy, and drive to succeed in a high-performance environment.
• Comfortable with ambiguity and working with large amounts of data and information.
• Ability to prioritize tasks while working with competing priorities.
• Ability to collaborate in and support a team environment.
• Ability to work independently.
• Ability to plan and successfully complete tasks within specified timelines.
• Ability to solve problems.

Physical Requirements

• Occasional travel may be required.
• Ability to continuously perform multiple tasks, operate standard office equipment, and respond quickly to sounds.
• Ability to occasionally sit, stand, walk, squat, bend, reach forward, and/or move safely in confined spaces.
• Ability to occasionally lift and/or carry weight under 25 lbs.
• Ability to read, write, and comprehend instructions on a regular basis.
• Ability to apply common sense reasoning to handle problems involving standardized situations.
• Ability to problem solve basic mathematical problems including addition, subtraction, multiplication, and division.