Security Client Portfolio Manager
Allied Universal · St Paul, MN · 1 mo ago
On-siteFinance$95k–$105k/yrFull-time
We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate: company overview maybe part of About the role? The overview includes company overview and job description. We need to preserve substantive info.
Let's parse content:
Company Overview: Allied Universal... (some fluff). Could be part of About the role? Might be considered "About the role" or "Company Overview". The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role heading and include company overview and job description.
Responsibilities: list of duties.
Requirements/Qualifications: There's a "Qualifications (must Have)" and "Preferred Qualifications (nice To Have)". Those are qualifications. Also earlier there were some requirements like Bachelor's degree etc. Actually the posting includes both: At top: "Bachelor’s or advanced degree in Security, Business Administration, Criminal Justice, or related field. Compensation ranges from $95,000 to $105,000, based on experience. This is an onsite position in Client’s office location. Monday to Friday 0800-1600 Ability to travel approximately 35% of the time for Client. Mandatory Events and out of State Site Visits each quarter. Minimum of ten (10) years of experience managing multi-national or global accounts. Minimum of five (5) years of experience building, developing, and coaching teams. Experience developing and managing a Strategic Account Plan. Experience managing a security budget exceeding $15 million annually. Proven record of accomplishment of excellence in customer service and fiscal management."
Then later "Qualifications (must Have)" list.
Also "Preferred Qualifications (nice To Have)" list.
Also "Benefits" list.
Also "Pay" is given: compensation range.
Schedule: Monday to Friday 0800-1600.
Also travel 35% etc maybe part of Schedule? Could be separate but we only have headings for Schedule; we could include travel under Schedule or maybe under Responsibilities? Probably include travel in Schedule? But schedule heading is for schedule specifics; we could include work hours and travel under Schedule.
We must not create sections with filler like "commensurate with experience". We have actual pay range, so we can include Pay section.
We must not repeat job title as heading.
We must not include Job ID etc.
We must remove EEO boilerplate etc.
We must preserve all substantive info.
Let's structure:
.
Responsibilities list from "Set the direction..." to "Actively participate in community and business-related organizations". Need to capture all.
Let's extract responsibilities lines:
- Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
- Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
- Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
- Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
- Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
- Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
- Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
- Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
- Enforce Allied policies as outlined by the handbooks and executive memos.
- Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
- Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings
- Keep records and prepare accurate and timely reports both manually and through automated methods
- Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
- Actively participate in community and business-related organizations
Now Qualifications (must Have) list:
- Must possess one or more of the following:
- Bachelor's degree in criminal justice, business or a related field
- Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
- High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
- Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of two (5) years of experience in successfully building and developing teams (typo: "two (5)" maybe means 2? but we keep as written)
- Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
- Proven strong service orientation, excellent interpersonal, leadership and organizational skills
- Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
- Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Preferred Qualifications (nice To Have):
- Law enforcement, military, and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
Benefits:
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Pay:
- Compensation ranges from $95,000 to $105,000, based on experience.
Schedule:
- Monday to Friday 0800-1600
- Ability to travel approximately 35% of the time for Client.
- Mandatory Events and out of State Site Visits each quarter.
Also earlier there was "This is an onsite position in Client’s office location." Could be part of About the role or Schedule? Probably About the role.
We need to ensure we don't duplicate content. The earlier bullet list includes some qualifications that also appear in the "Qualifications (must Have)" like Bachelor's degree etc. We need to preserve all substantive info, but avoid duplication? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication, but we should avoid repeating same info? Might be okay but better to include each piece once. However the earlier bullet list includes many requirements that are also in Qualifications (must Have). To avoid duplication, we could merge them under Qualifications. But the earlier list also includes compensation, onsite, schedule, travel, years experience etc. Those are not in Qualifications (must Have) list (except years experience). So we need to keep those.
Thus we will have sections:
About the role (company overview + job description + onsite position note)
Responsibilities (list)
Qualifications (must Have) (list) - we can include the earlier degree/experience requirements as part of this list? But they are already listed under Qualifications (must Have) as first three items. The earlier list includes Bachelor's or advanced degree in Security, Business Administration, Criminal Justice, or related field. That's similar but not exactly same as must have list (criminal justice, business or related field). We could keep both but risk duplication. To preserve all, we could include both but maybe combine? The instruction says preserve ALL substantive information; does not forbid duplication but better to avoid redundancy. However we risk missing some nuance if we drop one. The earlier list includes "Bachelor’s or advanced degree in Security, Business Administration, Criminal Justice, or related field." The must have list includes Bachelor's degree in criminal justice, business or a related field; Associate’s degree ...; High School diploma ... So the earlier list is more specific about advanced degree and includes Security field. The must have list does not mention Security or advanced degree. So we should keep both to preserve nuance.
Thus we could have Qualifications section with two subparts: "Minimum Requirements" (the earlier list) and "Must Have Qualifications" (the list). But we only have headings for Qualifications; we could just put all items under Qualifications as a single list, but we need to preserve the nuance. We could just combine all items into one list, but we might lose the grouping. However it's still preserving all items. The instruction does not require preserving grouping. So we can just list all qualification items together.
Similarly for Preferred Qualifications we can list.
Thus Qualifications section will contain a
About the role
Company overview paragraph + job description paragraph.
We need to combine company overview and job description into prose. Company Overview: "Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve." Job Description: "Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance." We can combine. Then Responsibilities: list each bullet as- with all must-have items (including the earlier bullet points). Preferred Qualifications separate heading? The instruction includes Qualifications as a heading; Preferred Qualifications maybe could be under Qualifications as well? But we have a heading for Qualifications only. However we could still include Preferred Qualifications as a subheading? Not allowed because only specified headings. But we could treat Preferred Qualifications as part of Qualifications section, maybe separate
heading? Not allowed. Could we create a separate heading for Preferred Qualifications? Not in the list. The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings but says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for sections. It doesn't say we cannot add other headings, but better to stick to those. Preferred Qualifications could be considered part of Qualifications. So we can include them under Qualifications as a separate
heading? Not allowed. Could we just list them under same
- with a note? Might be okay.
Similarly Skills: we have no explicit skills section; many qualifications are skills. Could we create a Skills section? The instruction allows Skills heading if there is real specific content. We have many skill-like items (leadership, problem-solving, communication, networking). Could create Skills section. But we already have Qualifications covering many. Might be better to put skill-like items under Qualifications. The instruction says prefer a few substantive sections over many thin ones.