Security

Responsibilities

• Greet and assist visitors and residents in a friendly, professional, and helpful manner
• Must be able to multi-task in a fast-paced environment
• Provide exceptional customer service to all personality types
• Maintain knowledge of Lenbrook emergency procedures and serve as first responders to emergencies
• Enforce policies, rules, and regulations that govern Lenbrook
• Patrol premises to ensure they are secure; may need to navigate ladders, ramps, and stairs, as well as run on occasion
• Monitor surveillance equipment, inspect buildings, equipment, and access points
• Keep mental alertness and attention to detail high, no matter the circumstances
• Follow established security protocols while using initiative and good judgment
• Perform light maintenance duties upon request
• Serve at Concierge Desk and operate a busy multi-line phone console
• Obtain extensive knowledge about Lenbrook operations to answer questions competently
• Observe and follow uniform policy and cleanliness standards

Qualifications

• Able to pass a written competency test annually (>80% correct)
• Able and available to work all shifts
• Basic computer skills
• Good judgement and critical thinking skills
• Ability to maintain a positive attitude and professional demeanor under pressure and with numerous interruptions
• Excellent interpersonal skills along with excellent oral and written communication
• Excellent ability to comprehend written and verbal instructions
• Able to remain flexible and adapt well
• Remain calm in stressful situations