Security Assistant (Dispatcher)

Major duties and responsibilities

• Monitors and responds to alarms, traces access patterns, programs, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations.
• Determines when to dispatch law enforcement or other personnel to investigate.
• Maintains radio/alarm activity records/logs, including dates, times, and results of communications and activities.
• Prepares completed reports.
• Issues and retrieves government issued keys and/or identification cards.
• Maintains accountability of Police Officer badges issued and all associated logs.
• Maintains and supports physical security systems.
• Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical, or other emergency services.
• Maintains contact with law enforcement units.
• Maintains and supports communications systems.
• Coordinates with various federal, state, and local law enforcement officials for coordination of emergency situations.
• Operates a variety of communications equipment, telephones, and computer systems to support both routine and emergency operations.
• Performs system checks on a variety of equipment used in the dispatch center.
• Troubleshoots systems when problems arise and resolves issues whenever possible.
• Conducts equipment inventories and completes records and other logs.
• Enters, updates, and retrieves information from a variety of computer systems/databases.
• Enters or updates regional and national records.
• Compiles and prepares reports related to events occurring in the operation of the police control center.
• Completes vehicle registration tasks and issues decals and permits.

Competencies

• Security - Knowledge of laws, regulations, and guidelines related to securing personnel, facilities, and information, including the requirements for handling, transporting, and protecting classified information and proper reporting of security incidents.
• Technology Application - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
• Communications - Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions.
• Manages and Organizes Information - Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work.