Security Assistant - Dispatcher

About the role

Security Assistant Dispatcher for Police Service at Clement J. Zablocki VA Medical Center within the Veterans Health Administration (VHA). Primary purpose is to monitor physical security equipment and systems, dispatch Police Officers to emergent situations, handle internal and external customer service concerns in person and via telephone, and monitor the CCTV security system to aid in detection of criminal and suspicious activity on VA property.

Qualifications

• Specialized Experience: One (1) full year of specialized experience equivalent to the GS‑4 level in the Federal service, including use of various computer‑automation systems; data entry, compiling information, preparing and submitting reports, and database maintenance; ability to maintain confidentiality of electronic and print information; and communication and interpersonal skills to relate courteously to internal and external customers verbally and in writing. Evidence must be documented on the resume.
• Education: Completion of four (4) years of education above high school level from an accredited business, secretarial, technical school, junior college, college, or university. One year of full‑time undergraduate study is defined as 30 semester hours (or 45 quarter hours) or at least 20 hours of classroom instruction per week for approximately 36 weeks. Transcripts must be submitted.
• Combination: Equivalent combinations of post‑high‑school education and experience may be used. Only education beyond the first 60 semester hours (beyond the second year) counts toward the specialized experience requirement. A copy of the transcript is required.

Duties

• Physical Security Support: Monitor and respond to alarms, trace access patterns, program and assign or remove user permissions, update databases, remotely open and secure doors during routine and emergency operations, determine when to dispatch law enforcement, respond to fire, intrusion, duress/panic, medical, psychiatric emergencies, and assist medical teams; monitor emergency weather alerts and transmit warnings; maintain radio/alarm activity logs and prepare reports; conduct emergency callbacks; issue and retrieve government‑issued keys and identification cards; maintain accountability of Police Officer badges and associated logs.
• Communication: Receive routine and emergency calls for police, fire, medical, or other services; prioritize events and commit police resources; maintain contact with law‑enforcement units on assignment, track status and location of officers, and coordinate inter‑agency communication; monitor and direct responses to security and life‑safety communications via radio, telephone, and other circuits; coordinate with federal, state, and local law‑enforcement officials during emergencies; operate communications equipment such as telephones and computer systems to support operations.
• Operational Support: Perform system checks on dispatch‑center equipment; troubleshoot and resolve system problems; conduct equipment inventories and maintain logs; perform monthly alarm checks and submit status reports; initiate work orders for malfunctioning circuits and equipment; enter, update, and retrieve information from various computer systems and sensitive databases; use state and National Crime Information Computer (NCIC) to access criminal histories, arrest warrants, driver’s records, vehicle registrations, stolen property, firearms, etc.; enter or update regional and national records to support recovery of stolen property or missing/endangered persons; compile and prepare reports on police control‑center events; complete vehicle registration tasks and issue decals and permits; perform other related duties as assigned.

Schedule

Varies.