Security Area Manager

Ohio Support Services (OSS) is a regionally recognized contract security service firm that provides the highest levels of customized security programs to corporate headquarters, industrial and distribution centers, multi-tenant properties, medical centers, Special Improvement Districts, and educational institutions. Since its founding in 1978, OSS has set the standard for the industry by designing and implementing superior, comprehensive, and cost-effective security programs.

Responsibilities

• Direct initial reactions to fire and medical emergencies – includes making 911 call decisions
• Investigate equipment accidents
• Schedule personnel – ensure all posts are adequately staffed
• Process bi-weekly payroll
• Complete site inspections
• Interact with client and client employees
• Patrol the interior/exterior of the property on foot at regular and random intervals (minimum 4 hours per shift)
• Respond to emergencies, including medical, fire, weather-related emergencies, assaults, thefts, and disputes between people
• Render first aid and/or CPR assistance to the extent of the officers’ training
• Monitor fire and other life safety equipment located in the control center
• Remain awake, alert, and attentive while on duty
• Operate a vehicle as necessary for patrol
• Monitor closed-circuit television for suspicious and/or theft activity, horseplay, smoke/fire, etc.
• Monitor weather radio to alert management when weather threatens the facility
• Control/limit access to the facility at entry points
• Instruct visitors to sign in and issue them an identification badge, as appropriate
• Answer, screen, and route phone calls to the appropriate parties
• Issue and account for keys assigned to the security department, if required
• Make building announcements using the public address system during emergencies
• Be courteous, polite, and professional in dealing with customers, their employees, visitors, and vendors
• Follow and enforce client and company rules and regulations in a firm but courteous manner
• Perform other security-related duties as assigned

Requirements

• Flexible with schedule – managing a 24/7 business
• Ability to multi-task
• Neat and well-groomed appearance
• Provide a high level of courtesy and customer service
• Commitment to safety at all times
• Excellent customer service skills (e.g., courtesy, patience, understanding)
• Good computer skills, including:
  • Able to use a keyboard to correctly input information accurately and efficiently into software programs
  • Able to navigate various software applications and the internet/intranet
  • Able to write and send emails
  • Able to restart/reboot computers and printers
  • Possess a reasonable general working knowledge of computers
• Excellent English written and oral communication skills, including proper use of grammar, punctuation, and spelling
• Able to collapse revolving doors and assist with evacuation
• Able to operate a fire panel, including:
  • Acknowledging alarms
  • Silencing alarms
  • Resetting the panel
  • Bypassing floors
  • Disarming individual points
• Able to follow verbal and written directions from client personnel and OSS supervisory/management personnel
• Ability to learn to work with computer alarm monitoring systems
• Able to work outside in a variety of weather conditions
• Able to walk, sit, or stand for up to 8 hours at a time
• Able to climb stairs and ladders
• Willing to work overtime when asked or directed
• Must embody vigilance, diligence, and integrity
• Able to work in a fast-paced environment and handle multiple simultaneous tasks/priorities alone (e.g., handling access control, phone calls, and alarm situations at the same time)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K, plus matching
• Vacation
• Drug-free workplace