Security Ambassador (Key Control) - Philadelphia

Where You'll Make an Impact

• Responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks.
• Greet guests with a smile and a warm welcome.
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items.
• Explain the rules, regulations and code of conduct for the casino and hotels.
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries.
• Aid in resolving customer disputes, intoxicated subjects, criminal matters and traffic control.
• Respond to complaints within scope of authority; otherwise refer to management.
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes.
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required.
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.
• Monitor guest and team member passage in and out of restaurants and gaming areas.
• Control traffic congestion in the valet and parking areas.
• Write and investigate first reports of injury.
• React to guests and team member incidents and accidents.
• Aid in transporting money, chips, tokens, and markers.
• Ensure the safety and security of all guests and team members.

Skills You'll Need To Succeed

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment.
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

Perks We Offer

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short Term & Long-Term Disability.
• Retirement Savings with Company Match.
• Generous Bonus Structure.
• Annual Merit/Goal Based Pay Increases.
• Ledgership Skills Development & Mentorship Programs.
• Tuition Reimbursement.
• Free parking.
• Free food and discounted meals.
• Exclusive Discounts on Travel, Services, Goods and Entertainment.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to run, stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.
• Ability to ride a bicycle.
• Ability to operate and ride a Segway and / or other vehicles.