SECURITY AMBASSADOR - EVENTS

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the safety of employees and others.
• Greets patrons and visually inspects bags, purses and patrons for unauthorized items.
• Reports to the Security supervisor, any violations, acts or situations which are detrimental to the best interest of HCCTR.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.
• Maintains a professional work environment with management and staff.
• Participates in meetings and training as required.
• Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
• Performs other duties as may be assigned by department and/or company management.
• Prepares reports as requested or required.

Qualifications

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• Must obtain licensing with the West Virginia Racing Commissions every year of employment.
• Must be a minimum of 21 years of age.
• Must have good observation skills.
• Must be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Must speak clearly and politely; respond well to questions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Previous customer service experience preferred.
• Displays excellent customer service skills and building positive team spirit.